Panera Bread

Reviews

• IU

  insure usa

  Feb 15, 2026
  1.0
  Worst Panera I have been to. Zero customer service service. Ordered and paid for the soufflé, saw it behind the counter, manager conveniently sold it to another customer. No apologies, instead an attitude from the manager.
• MO

  Miry O’Conner

  Feb 5, 2026
  5.0
  I came through the drive-thru tonight to order dinner! I had to pull up to the window to order, as I couldn't really hear through the speaker. Despite this, the girl at the window was extremely accommodating and helpful!
• HL

  Hùng Lê

  Feb 5, 2026
  1.0
  Always late. Never seen they on time
• AV

  Alma V.

  Jan 30, 2026
  2.0
  La comida es deliciosa, el servicio terrible, muy lento y la persona de la ventana es grosera
• LL

  La'Donna

  Jan 16, 2026
  1.0
  This location requires immediate leadership intervention. On the evening of 1/15/2026 at approximately 7:25 p.m., I attempted to place an order at the drive-through. The manager on duty, identified as Ashley, addressed me by stating, “What do you want to order,” with no greeting, acknowledgment, or basic professional courtesy. There was no “hello,” no welcome, and no attempt at respectful engagement. This interaction was abrupt and dismissive, and not consistent with the standards expected of a manager. Due to this behavior, I entered the store to request to speak with a manager. Ashley identified herself as the manager on duty. I calmly requested contact information for someone above her (owner, district manager, or corporate leadership) so that I could formally report ongoing customer service concerns at this location. I clearly stated my intent was escalation for corrective purposes, not confrontation. Ashley refused to provide any escalation or leadership information, walked away mid-conversation, and returned with a re-printed receipt belonging to another customer, which she handed to me and stated was all she would provide. This was inappropriate and demonstrated a lack of accountability expected of store leadership. During the interaction, she addressed me using an informal term after I had identified myself as Dr. Davis, and continued to do so despite correction. More troubling, she made an inappropriate and derogatory remark toward my 5-year-old daughter, who had just left urgent care nearby. I instructed my child to return beverages she was holding. This conduct crossed a clear professional boundary, particularly when interacting with a family and a minor. This incident reflects a breakdown in leadership standards, customer service training, and escalation protocol. If unaddressed, it will negatively impact customer trust and retention in the Pearland market. I am documenting this experience so that corporate leadership is aware and can take corrective action.