This location requires immediate leadership intervention.
On the evening of 1/15/2026 at approximately 7:25 p.m., I attempted to place an order at the drive-through. The manager on duty, identified as Ashley, addressed me by stating, “What do you want to order,” with no greeting, acknowledgment, or basic professional courtesy. There was no “hello,” no welcome, and no attempt at respectful engagement. This interaction was abrupt and dismissive, and not consistent with the standards expected of a manager.
Due to this behavior, I entered the store to request to speak with a manager. Ashley identified herself as the manager on duty. I calmly requested contact information for someone above her (owner, district manager, or corporate leadership) so that I could formally report ongoing customer service concerns at this location. I clearly stated my intent was escalation for corrective purposes, not confrontation.
Ashley refused to provide any escalation or leadership information, walked away mid-conversation, and returned with a re-printed receipt belonging to another customer, which she handed to me and stated was all she would provide. This was inappropriate and demonstrated a lack of accountability expected of store leadership.
During the interaction, she addressed me using an informal term after I had identified myself as Dr. Davis, and continued to do so despite correction. More troubling, she made an inappropriate and derogatory remark toward my 5-year-old daughter, who had just left urgent care nearby. I instructed my child to return beverages she was holding. This conduct crossed a clear professional boundary, particularly when interacting with a family and a minor.
This incident reflects a breakdown in leadership standards, customer service training, and escalation protocol. If unaddressed, it will negatively impact customer trust and retention in the Pearland market.
I am documenting this experience so that corporate leadership is aware and can take corrective action.