McDonald's

3.1
1497 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8303 West Broadway Street, Pearland, TX
77581, United States

Hours

Reviews

3.1
1,497 reviews
5 stars
449
4 stars
269
3 stars
208
2 stars
129
1 star
442

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

A consistent issue with incorrect orders and missing items was reported, leading to customer frustration.

Food Quality

Several customers experienced issues with food freshness and quality, including cold items and incorrect preparation.

Management Issues

Frequent complaints about poor management and lack of accountability were noted, suggesting a need for better training and oversight.

Mixed Experiences

While some customers praised friendly service and good food, many others reported negative experiences, indicating inconsistency in service quality.
  • NL
    Nyasia Labastille
    Jan 3, 2026
    1.0
    Y’all have to pay attention and review orders before taking them out . This is the 2nd time I’ve gone through the drive thru in a uber and haven’t received what I pay for . They turned the store phone off so you can’t even call and now my child doesn’t have anything to eat .
  • CF
    Colette Fernandez
    Dec 31, 2025
    1.0
    Today I had a very uncomfortable experience at this McDonald’s. While I was requesting a change to my coffee because it was too sweet, I witnessed an employee speak in a rude and dismissive way to an elderly Latina woman who was ordering coffee. The employee repeatedly said “I already know” and did not listen to her, while continuing to prepare drinks. The lack of patience and respect was very noticeable and upsetting to witness. Everyone deserves to be treated with dignity, especially older customers.
  • KD
    Kae Dubb
    Dec 20, 2025
    1.0
    i went in to place an order was directed to kiosk i said i got cash she still directed me to the kiosk. i then see her checking someone out at the register when i asked to be checked out at the register causing my code to become invalid for 15 minutes when it wasn’t even used. Rico was not helpful and stayed he couldn’t do anything as was imposing to be a manager. i guess the young lady directing people to the kiosk only like male customers cause that was the only one she helped this mcdonald’s always have a commotion going on it’s never organized and is a horrible representation of the company i will never come back to this location and will be taking this matter to corporate.
  • K_
    Kane _vr
    Dec 13, 2025
    1.0
    On 12/13 at 1:04am the drive thru employee is rude with a nasty attitude. I asked for a ranch she said NO!! And shut the window like she is so miserable to be working and hated her job and life! This location has always been horrible with staff and act like it’s a bother to go to the location they work at. Don’t forget the orders we buy that’s how you get paid! I don’t understand how she got hired with that negative mentality and nasty customer service. She was older so I thought a bit more respect would come from her. Great way to run a business down and get bad reviews!
  • AS
    anum shah
    Dec 13, 2025
    1.0
    I usually don’t go out of my way to leave negative reviews, but this was by far one of the worst customer service experiences I’ve had. On Saturday, December 13th around 1:20 a.m., the night drive-through staff member at the second window was extremely rude and aggressive. After receiving my food, I waited because I had clearly asked for an extra sauce at the first window, which was also listed on my receipt. When I politely asked for the sauce, she responded with a very aggressive “NO” and said, “You got what you paid for,” which was not true since the extra sauce was on my receipt. She spoke to me in a very derogatory and hostile manner, and her tone was unnecessarily aggressive. I could have said a lot in response, but her behavior was so confrontational that I felt uncomfortable continuing the interaction. This was never about the money I would have gladly paid for another sauce if needed but the way she spoke to me was completely unacceptable Because of her aggression, I simply took the food and left. The way this employee addressed a customer was highly unprofessional and is the worst treatment I’ve experienced at any McDonald’s. Definitely won’t be coming back!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pearland, TX?

McDonald's in Pearland, TX is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at 8303 West Broadway Street has a drive-thru that is open 24/7.