McDonald's

3.1
1475 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8303 West Broadway Street, Pearland, TX
77581, United States

Hours

Reviews

3.1
1,475 reviews
5 stars
442
4 stars
266
3 stars
207
2 stars
128
1 star
432

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of accountability from management.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and inadequate quality control.

Food Quality

Inconsistent food quality, with reports of cold food, incorrect items, and unsanitary conditions.

Staff Training

Customers noted a need for better training of staff to improve service speed and order accuracy.

Positive Experiences

Some customers praised individual staff members for excellent service and quick food preparation.
  • RH
    Robyn Helton
    1 day ago
    5.0
    Just came through the drive thru and literally have encountered 4 of the most friendly people I've ever met at any McDonald's ever! Everyone was super helpful and accommodating to my requests.
  • BL
    B L
    2 days ago
    1.0
    If your employees weren't playing fighting in the drive through window they might be able to get orders right. I had to get outta my car to get sauce and told the guy if he wasn't play fighting he might be able to get the orders right. He said yeah okay whatever buddy. Then I get home and the burger is raw. Manager, reach out to talk about my experience with your employees if you even care anymore. From your constant terrible reviews. You don't.
  • MS
    Melissa Solis
    Nov 7, 2025
    1.0
    I went through the drive-through, ordered a Coke and received a Dr Pepper so then I went through the back into get me a Coke and was confronted by employee proceeded to take my cup away while I was filling it with Coke didn’t ask me for a receipt just told me I can’t do that I told her what are you talking about? I already paid for it, she proceeded to tell me that I’m stealing I told her you’re stealing what are you talking about? She escorted me out telling me I cannot be stealing. I cannot believe she didn’t even ask me for my receipt we’re just escorted out. This kind of treatment is uncalled for when I’ve already paid for. My Coke was just getting a refill of what I really ordered uncalled for.
  • JS
    john stout
    Oct 24, 2025
    1.0
    Have been stolen from multiple times. At least 5 times a month the store is closed for "maintenance" and the mobile app still accepts orders everytime and I've yet to be refunded for a single one. Managers act aggresive and hostile if you even suggest there is a problem.( Diane H. Is one of them) will be filling out a complaint with corporate but I doubt I will see any resolution whatsoever and highly suggest finding another chain to support and if not than at least another location. Disgusting accountability from all individuals involved with the company.
  • IM
    I Am My Own Maid
    Oct 23, 2025
    1.0
    I ordered 2 drinks and a hot coffee at curbside. After 25 minutes, I went in to get my order, as no one had brought it out or came to say there was a delay. I asked to speak to the manager. He was sitting in the corner, on his phone. The dining area did not have customers. The drive thru had minimal customers in line. So why the delay? After speaking with the manager, my impression is that he didn’t care if the order took 30 minutes. I told him the employees needed better training. I theorized that if Chick Fil A could have two drive thru lanes totally filled, and they could get orders out in less than 5 minutes minutes, McDonald’s should be capable of doing the same. It’s all about how you train your employees. It’s about having managers who actually care about timely service. This particular location needs robust training. It has never performed well as far as timely service. It’s getting old. Corporate, you own this location. Send in some training staff and make this location the best in TX. You can do it. You just have to put forth effort.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pearland, TX?

McDonald's in Pearland, TX is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at 8303 West Broadway Street has a drive-thru that is open 24/7.