Jimmy John's

3.9
211 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10504 Broadway St, Pearland, TX
77584, United States

Hours

Reviews

3.9
211 reviews
5 stars
125
4 stars
22
3 stars
15
2 stars
10
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and helpful staff, with many noting outstanding service experiences.

Food Quality

The sandwiches were generally described as fresh and delicious, although some customers reported issues with bread hardness and missing ingredients.

Delivery Issues

Several reviews highlighted problems with delivery times, with some customers experiencing significant delays.

Cleanliness Concerns

There were multiple complaints regarding cleanliness, particularly related to food preparation practices and employee hygiene.

Customer Experience

While many enjoyed their visits, some customers reported negative experiences related to staff behavior and service inconsistencies.
  • DC
    Denise “BlackKitty24” Calvillo
    6 days ago
    5.0
    Everyone there is very friendly and always helpful. The place is always clean especially the bathrooms. We always enjoy coming to Jimmy John's and their sandwiches are always super good.
  • MM
    Mayra Martinez
    Dec 26, 2025
    1.0
    I ordered two Beach Club sandwiches and both were missing the avocado spread, with very little mayo, making them dry and disappointing. I usually enjoy Jimmy John’s, but what really upset me was the manager’s response. Instead of listening, she insisted the sandwich had avocado—as if she were the one eating it. Very rude and dismissive. Unfortunately, this experience ruined my dinner and my desire to return.
  • BR
    Benjamin Rodriguez
    Dec 11, 2025
    2.0
    My sandwich sucked, and they didn’t even tell me it was ready. just had the bag sitting there on the counter while I stood there waiting.
  • II
    Irv
    Nov 12, 2025
    5.0
    Outstanding service. I put in for a very large order for an office, I was treated like a celebrity. Got all the help i needed to load my car, opened doors for me, etc. ....And then I dropped the ball and forgot to take box full of chips, didn't even know it until I got a text from, who I assume was the manager. I forfeited the chips due to timing and distance, she insisted on delivering the chips for me and she did just that. Right on time for the break out meetings we were having. My out-most respect for this operation here. I highly recommend you catering done here. They will take care of you better than any other business.
  • TS
    Tykeriona Smith
    Oct 26, 2025
    5.0
    We had Jalapeños chips & Regular chips With A KickIn Ranch chicken wrap & Toasted Bacon ranch chicken sandwich IT WAS DELICIOUS 😊 (ADD JALAPEÑOS & A CUP OF RANCH)