H-E-B

Reviews

• JE

  Jamaa Edwards

  2 days ago
  5.0
  Greatest H-E-B I've ever been to, I'm there every week!
• DM

  Danielle Marie

  2 days ago
  3.0
  I like HEB in general and this is a well stocked and nice store, but my problem is with the cashiers and baggers. It’s not that they’re aggressively rude, but every time I come through the line They are always in deep conversation with each other, do not say hello, and only say anything when your total comes up. They continue to carry on personal conversations through the entire transaction. I’ve spoken to friends about this and they all agree. They are in their own little worlds and do not acknowledge customers properly. So I would say they’re miserably failing at the checkout stage.
• VB

  VAL BALDEZ

  Jan 3, 2026
  5.0
  The parking lines need to be repainted outside because you should have seen some of the cars parked they even parked in the parking where the carts go but other then that customer service was great and love that all the lines stay open not like Walmart 50 register and two open lol even closed on self check out lol...
• AL

  Arnold Lopez

  Dec 24, 2025
  3.0
  I have been an HEB customer all my life and I truly value the company overall. That said, I am writing this review out of concern for the level of customer service I have recently experienced, particularly in the service center area. I am a former HEB partner, so I understand firsthand the importance HEB places on customer service and courtesy. While many partners continue to be personable or at least neutral, I have repeatedly encountered poor attitudes from some partners in the service center and those collecting groceries. In the service center, I feel like partners have a poor tone and attitude answering basic questions or helping you. In the grocery aisles, simple courtesies like waiting briefly for my family and me to pass are often ignored. Instead, we are cut off or brushed past, which feels unnecessary and disrespectful. I want to be clear that this does not reflect all partners, as I have seen plenty who represent HEB well. My intention in leaving this review is not to complain for the sake of it, but in the hope that awareness can lead to improvement. HEB has always set a high standard, and I would like to see that consistently reflected in every area of the store. I hope this feedback helps improve the experience for customers and partners alike.
• AM

  Alejandro Martinez

  Dec 20, 2025
  1.0
  I’ve shopped at this H-E-B on Pearland Parkway since it opened, but after a recent experience, I will not be returning. The wine section is extremely misleading. Bottles are placed in the wrong locations and tags/price labels do not match the bottles above them. There are multiple promotions happening at the same time (individual bottle discounts and quantity-based discounts), which makes it even more confusing. When you get to the register, the system rings the wine up at a higher price, and they simply claim that “the discount was applied,” even though it clearly was for a different bottle. In my case, the bottles I purchased were grouped with many others under the same tags, yet I was told afterward that the discounts didn’t apply because the bottles were “in the wrong spot.” That’s not the customer’s fault. The manager was completely uninterested in resolving the issue and refused to honor the posted pricing or discounts, stating they were unaware that so many items were incorrectly tagged or misplaced by employees. No attempt was made to fix the problem, offer a correction, or provide any customer service. Between the confusing setup, incorrect labeling, cashiers who don’t seem to care, and management that won’t stand behind posted prices, this feels deceptive and unfair to customers. If you’re buying wine, shop somewhere else unless you want to risk paying more than expected or missing discounts that are advertised but not honored. Very disappointing experience and poor customer service.

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