Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pearland,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,078 reviews
5 stars
539
4 stars
240
3 stars
126
2 stars
58
1 star
115
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the flavor and freshness of the food, there were several complaints about dry or poorly prepared chicken and inconsistent portion sizes.
Customer Service
Overall, customer service received positive feedback, with many customers highlighting friendly and helpful staff, though there were some reports of unprofessional behavior from management.
Order Accuracy
Multiple reviews indicated issues with incorrect orders and missing items, suggesting a need for improvement in order fulfillment.
Cleanliness
The cleanliness of the dining area received mixed reviews, with some customers noting it was clean while others reported dirty tables and floors.
Value for Money
Customers expressed mixed feelings about the value, with some finding the food reasonably priced while others felt it was overpriced for the portion sizes.
- MWMoye WicksOct 18, 20255.0Had a great experience at the Pearland Parkway location. I ordered a large chicken guacamole burrito. It was made fresh and tasted great. The guacamole was freshly made and made a great compliment and Very filling with a drink.
- JMJackson MorganSep 29, 20255.0Received the wrong order ,but was im a rush and didn't tske the time to check until i got home.. Wasn't what i ordered but ate what i got with enjoyment and a smile 😅
- TLTuan LeSep 10, 20255.0Great customer service from Cassidy.
- MDmartha DeochoaSep 6, 20255.0As usual chicken was fresh and delicious 🤤
- KWKayla WilkersonAug 30, 20255.0The service here was awesome! I got an avocado bowl but didn’t know it would come with dark meat. I requested it be remade with white meat, due to bariatric surgery in a couple days. (Dark meat has a bit more fat ratio). They happily remade it for me and even added a bit more meat for me in the bowl. I was absolutely delighted with the service I was provided. Salsa bar was fresh and tasty! Place was clean and orderly. Just watch out for those Serrano peppers! They have a kick!! Thank you to the manager on duty! You made my experience A+!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Pearland, TX?
El Pollo Loco in Pearland is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery or online ordering options?
Yes, customers can order online through El Pollo Loco's app or the website specific to the Pearland Pkwy Broadway St location.
What types of cuisine does El Pollo Loco specialize in?
El Pollo Loco specializes in Mexican cuisine focusing on fire-grilled chicken made fresh daily using a special marinade and authentic recipes.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have any special services like catering or drive-through?
Yes, El Pollo Loco in Pearland offers catering services and has a drive-through for convenient ordering and pickup.
Is there free Wi-Fi available at the Pearland El Pollo Loco?
Yes, the Pearland location provides free Wi-Fi for customers.
What are some nearby food options around El Pollo Loco in Pearland?
Nearby dining options include Freddy's Frozen Custard & Steakburgers, Pei Wei Asian Diner, VERTS Mediterranean Grill, and Chick-fil-A Pearland Parkway, providing a wide variety of cuisines for visitors.
Are there any fitness centers near El Pollo Loco in Pearland?
Yes, fitness enthusiasts can visit nearby gyms such as Club Pilates and Planet Fitness, which are close to El Pollo Loco for workouts before or after dining.
What medical or dental facilities are close to El Pollo Loco?
Ideal Dental and Pearland Emergency Dentist 24/7 are nearby options for dental care near El Pollo Loco.
Where can customers find more information about the El Pollo Loco location in Pearland?
Customers can visit the official website, social media pages, or contact the location via email for more details about the restaurant and services.