El Pollo Loco

4.0
1078 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pearland,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
2610 Pearland Pkwy, Pearland, TX
77581, United States

Hours

Reviews

4.0
1,078 reviews
5 stars
539
4 stars
240
3 stars
126
2 stars
58
1 star
115

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers praised the flavor and freshness of the food, there were several complaints about dry or poorly prepared chicken and inconsistent portion sizes.

Customer Service

Overall, customer service received positive feedback, with many customers highlighting friendly and helpful staff, though there were some reports of unprofessional behavior from management.

Order Accuracy

Multiple reviews indicated issues with incorrect orders and missing items, suggesting a need for improvement in order fulfillment.

Cleanliness

The cleanliness of the dining area received mixed reviews, with some customers noting it was clean while others reported dirty tables and floors.

Value for Money

Customers expressed mixed feelings about the value, with some finding the food reasonably priced while others felt it was overpriced for the portion sizes.
  • MW
    Moye Wicks
    Oct 18, 2025
    5.0
    Had a great experience at the Pearland Parkway location. I ordered a large chicken guacamole burrito. It was made fresh and tasted great. The guacamole was freshly made and made a great compliment and Very filling with a drink.
  • JM
    Jackson Morgan
    Sep 29, 2025
    5.0
    Received the wrong order ,but was im a rush and didn't tske the time to check until i got home.. Wasn't what i ordered but ate what i got with enjoyment and a smile 😅
  • TL
    Tuan Le
    Sep 10, 2025
    5.0
    Great customer service from Cassidy.
  • MD
    martha Deochoa
    Sep 6, 2025
    5.0
    As usual chicken was fresh and delicious 🤤
  • KW
    Kayla Wilkerson
    Aug 30, 2025
    5.0
    The service here was awesome! I got an avocado bowl but didn’t know it would come with dark meat. I requested it be remade with white meat, due to bariatric surgery in a couple days. (Dark meat has a bit more fat ratio). They happily remade it for me and even added a bit more meat for me in the bowl. I was absolutely delighted with the service I was provided. Salsa bar was fresh and tasty! Place was clean and orderly. Just watch out for those Serrano peppers! They have a kick!! Thank you to the manager on duty! You made my experience A+!

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Pearland, TX?

El Pollo Loco in Pearland is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery or online ordering options?

Yes, customers can order online through El Pollo Loco's app or the website specific to the Pearland Pkwy Broadway St location.