Many customers reported rude or unprofessional behavior from staff, particularly management, leading to frustration and dissatisfaction.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail in order preparation.
Food Quality
While some customers praised the freshness and taste of certain items, others reported cold or poorly prepared food, suggesting inconsistency in food quality.
Service Speed
Customers frequently mentioned slow service, particularly during peak hours, with long wait times in both drive-thru and dine-in experiences.
Cleanliness
The restaurant was noted for being clean in some reviews, but there were also complaints about unpleasant odors and unsanitary conditions.
EL
Eping Lu
Feb 21, 2026
1.0
Do not come here. Paid $5.40 for a medium blizzard and it was only filled 2/3 of the way.
BH
Billy Harrison
Feb 14, 2026
1.0
Waited at the register for 10 minutes and nobody acknowledged us. Just employees literally running around servicing the drive thru and people already sitting down. It take 2 seconds to say “we’ll be with you shortly”
Decided to just leave and head to marble slab. Love me some marble slab. Owner is super friendly too!
JB
Julie Berry
Feb 14, 2026
1.0
Went to the drive-through window and there were only a couple of cars in line but when I pulled up to order, I was asked to wait and I did for a good 10 minutes. At one point I said "hello" and a voice came on and said "be with you as soon as we can". Then I get to the window and pay and wait five minutes and then I'm asked to pull up to wait some more for my food. And there's hardly anyone here. Not sure what they were doing, but avoid this place. The service is awful.
WH
Wayne Houston
Feb 7, 2026
1.0
I sat at the drive thru speaker for 5 minutes but no employee ever spoke. So I went inside and stood at the counter for another 5 minutes but no employee acknowledged me or cared to take my order. They literally ignored me! They just sat around talking amongst themselves. So I left and went elsewhere.
The disrespect and ignorance shown by the employees reflects poorly on management and Diary Queen as a whole. No wonder they have a bunch of 1 star reviews here lately. The customer service is atrocious! Avoid this location
JC
Jeffrey correa
Jan 30, 2026
1.0
Placed a order on there website and doordash was supposed to deliver it, about 20min later i get a phone call from the store the person stated that he was the manager and that 3 doordash drivers have gon to the store to pick up the order and that he already gave it to one of them and he was tiered of so many dashers asking for my order that he is sick of people like me placing orders online that its my responsibilityto contact doordash to get my money back because he was not makingthe order again, i told him that i have nothing to do with it i placed the order on there website why do i have to contact them i would believe you cancel the order so i can get my money back or they should contact doordash so they can issue the refund this was all very rude i told him he needs to work on his customer service so he hangup on my face, i was not mad about it things happened it's the attitude that he had like its my fault and i had to deal with it, this manager his extremely unprofessional
What are the operating hours of Dairy Queen at 8027 Broadway St, Pearland, TX?
Dairy Queen in Pearland is open daily from 10:30 AM. Monday to Thursday and Sunday closing time is 10:30 PM, while Friday and Saturday extend to 11:00 PM.
How can I place an order for pickup at this Dairy Queen location?
You can place a pickup order online through their official Dairy Queen order page specific to the Pearland location.
Does Dairy Queen offer any mobile app deals?
Yes, by downloading the DQ Texas App, customers can access exclusive deals.
What is the address and phone number for this Dairy Queen?
The Dairy Queen is located at 8027 Broadway St, Pearland, TX 77581. You can reach them at +1 281-741-9630.
Where can I find more information about this Dairy Queen location online?
Visit their official Dairy Queen website page for the Pearland Broadway Street location for details.
What type of cuisine and services does Dairy Queen at this location offer?
It is a fast food restaurant and ice cream shop specializing in classic Dairy Queen treats and meals.
Are there nearby dining options near Dairy Queen at 8027 Broadway St?
Yes, nearby dining options include Little Tokyo (sushi), Noodle Master (Chinese noodles), and D'Caribbean Curry Spot Cuisine (Caribbean cuisine). You might enjoy exploring these after your Dairy Queen visit.
What beauty and wellness services are available near Dairy Queen in Pearland?
Nearby beauty and wellness spots include JV Hair (hair salon), A+ Foot Spa (massage therapy), and IWAX Studio (hair removal and beauty treatments), perfect for a self-care break before or after your meal.
Are there any entertainment or activity venues close to the Dairy Queen location?
Yes, Cinemudra Dance Academy is nearby, offering dance classes and activities which might interest families visiting the area.
Where can I shop for groceries or specialty food items near Dairy Queen?
You can visit Caribbean Island Bites and Caribbean Spice LLC for specialty grocery shopping, as well as BJ's Dollar Mart for discount retail shopping nearby.
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