Chipotle Mexican Grill

Reviews

• TB

  Tracey Buckner

  2 days ago
  5.0
  Had a great experience at Chipotle. Food is always fresh and the customer service was great. Will visit again.
• CC

  Crystal Chambers

  Dec 22, 2025
  1.0
  My family and I frequent Chipotle regularly because we usually receive good food paired with great customer service. Unfortunately, that was not the case during our visit this evening. We were treated with noticeable disdain and rudeness, and we did not feel welcomed by either of the two employees working at the time. One employee, named Lauren, addressed us with a tone that came across as contemptuous and dismissive. I was unable to get the name of the second employee, but her behavior was equally rude and unprofessional. I understand that many employees are young and still learning, but when working with the public, there is a baseline level of customer service that should always be provided. Tonight’s interaction fell well below that standard. This experience occurred at the Chipotle location at 10645 Broadway #118, Pearland, TX. I believe these employees would benefit from coaching and retraining to ensure future customers are treated with courtesy and respect. I hope this feedback is taken seriously, as we have generally enjoyed positive experiences at Chipotle and would like that to continue.
• DM

  Dennis Mathews

  Dec 21, 2025
  5.0
  It’s always nice and fresh good customer service I’ll be back soon
• HP

  Harshil Patel

  Dec 19, 2025
  1.0
  Worst experience on December 17 about 10 pm Young kids just just talking to each other having fun like they are in park somewhere. No body wants to do anything . Girl was serving food same time taking cash from customers doing other work with same gloves. There was no spoons no forks no ice in fountain machine . All the customers was there had to hand the cups to people working there and they would go back side fill up ice in cup and give it to customers. Really bad experience. Used to be nice . Have attached videos as well .
• CC

  Chris

  Dec 17, 2025
  1.0
  I’m writing to share a disappointing experience I had during a recent visit to this Chipotle location. During my visit, I interacted with two employees, Ethan and Ester, and unfortunately felt that I was treated differently than other customers. There was confusion raised about an issue well after my visit, and the way it was communicated back to me felt unnecessary and uncomfortable. While Ethan later became apologetic the situation should not have escalated the way it did. As a customer, I expect professionalism, clarity, and respectful communication from the start not assumptions or delayed confrontations. As a Chipotle customer I hope management takes this feedback seriously and provides additional training to ensure all customers feel respected and welcomed.

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