Subway

Reviews

• JH

  Jason Huerta

  3 days ago
  5.0
  Party was amazing 🤩🤩🤩
• JM

  Jennifer Marin

  Mar 29, 2026
  5.0
  Staff is very attentive
• TT

  Tionne Terrell

  Mar 6, 2026
  1.0
  I rarely leave reviews, but I felt compelled to share my experience at Subway, 907 East Southmore, Suite A, Pasadena, TX, on January 16, 2026, around 8:00 p.m.. I placed an online order for pickup, expecting a quick, professional experience. Instead, I discovered that the soda machine had no ice, leaving all drinks warm and undrinkable. I watched another customer be offered a cold drink from the cooler—but when I politely raised the issue, I was ignored and dismissed. The employee, “Fernando” (as on my receipt), insisted the drinks were “cold” despite my confirming they were not. When I requested a refund, he spoke with another staff member in Spanish, then told me I could “stand there all night” and that nothing would be done until I spoke to the manager the next day. I live 45 minutes away, so returning was not an option. I left without the drink I paid for. I also contacted Subway corporate, who confirmed they escalated the issue—but the store has still not responded. This level of rudeness, dismissiveness, and lack of accountability is shocking. I am asking for a full refund, a formal apology, staff retraining on customer service, and proper maintenance of ice machines. Until this is addressed, I will never return and strongly caution others about this location.
• AC

  Ana Calvario

  Feb 25, 2026
  1.0
  I made an order through the website it said it will be delivered 15-20 minutes when I went back to check on my delivery status it said it will be delivered the next day at 3 am it made no sense. I called to check if maybe it was a page error the lady said if it says it will be delivered tomorrow than it will be delivered tomorrow I asked her if she could cancel she said until tomorrow . So i went in to show them what i was seeing and she wouldn't even look at what i was showing her right she was so rude i was trying to let them know there was something wrong with their website and she kept saying they couldn't do anything about it and basically ignoring what i was saying i would of understand if they had alot of people there but they didnt such bad costumer service .
• BB

  Bey

  Jan 14, 2026
  1.0
  When you go to Subway ( Any subway) before you order and or pay, check if they have all drinks available, check if the have ice, and the chips you want. I forgot why I stopped going to subway and they just reminded me again today. No Ice and drinks were room temperature and not even a Lil cold. The staff said they didn't have to ice. Check, check ,check before you pay!!

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