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Wendy's

3.7
(965 reviews)

Business Details

(832) 284-7801

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7444 Spencer Highway, Pasadena, TX
77505, United States

Hours

Reviews

3.7
965 reviews
5 stars
379
4 stars
237
3 stars
141
2 stars
49
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of professionalism, and long wait times.

Food Quality

Many customers reported issues with food quality, including stale items, incorrect orders, and food that was not fresh.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.

Order Accuracy

A significant number of customers experienced problems with order accuracy, often receiving incorrect items or missing items from their orders.
  • EM
    Espy Medrano
    Feb 18, 2026
    1.0
    Pro: Food was fine/ “not available” Con: Customer service is definitely lacking. Ordered via drive thru, initially was informed “system was down”. There was no chili available. Then was asked to park for 10 nuggets and a salad. I was the only vehicle there. This is the 3rd time I give this place a try. “Third time’s the charm” was obviously not the result. Additionally the place needs a facelift.
  • HR
    hector rodriguez
    Feb 5, 2026
    1.0
    I hardly ever go to a Wendy's, I seen to always get the racist people to take my order. My name is Hector and for some reason the cashier thought it was hilarious to put my name as Hater. I will just have to stay away from this restaurant.
  • EM
    Eliana Moya
    Feb 5, 2026
    1.0
    Mal servicio, pedí mi orden caliente me mandaron. A esperar y ni siquiera las papas eran frescas, el pollo del Sandwich seco como que llevaba horas. Siempre fue Wendys mi restaurante favorito, esta tienda en.particular es muy mala con los pedidos no les importa el cliente.
  • SP
    S P
    Jan 22, 2026
    1.0
    Went through the drive thru, ordered 3 combos and they forgot 3 large drinks. There was no one else there, just the workers chit chatting with each other. Had to go inside which was okay, mistakes happen what was off putting was no apology given, just handed me 3 large cups and said "here". Rude and won't be coming back. Now I see why no one was at this location. The fries were old
  • DS
    Daniel Singletary
    Jan 21, 2026
    4.0
    The staff got my order correct but weren't as fast as other places. It wasn't a terribly long wait though for my 40 chicken nuggets. The spicy nuggets were quite fresh.

Frequently Asked Questions About Wendy's

Is 001 Spencer Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 7444 Spencer Highway in Pasadena, TX currently open?

Yes! Wendy's at this location is open and committed to serving customers every day.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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