Sonic Drive-In

3.5
1197 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pasadena, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5020 Fairmont Parkway for the ultimate SONIC experience!

Location

Sonic Drive-In
5020 Fairmont Parkway, Pasadena, TX
77505, United States

Hours

Reviews

3.5
1,197 reviews
5 stars
482
4 stars
235
3 stars
161
2 stars
83
1 star
236

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unhelpful staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about sloppy burgers and incorrect items.

Customer Service

While some staff were praised for their friendliness, there were numerous complaints about rudeness and lack of attention.

Operational Problems

Customers noted issues with the app, drive-thru functionality, and early closing times.
  • UU
    Ulysses
    Dec 20, 2025
    5.0
    This Sonic location has had its issues in the pass, but I think has turned it around recently. A++ Food was hot & fresh, atmosphere, just an typical Sonic but clean 👀... Service lately has been superb!. Especially with a young lady named V. And I see in the comments she has impressed other people as well with her super service. This young lady is doing it by the book, And taking pride in her work. Which is very rare these days. For example, she will repeat the order back to you and ask if anything else we need. If you're eating there, she'll repeatedly come back to check to see if you're okay. A+++ with her service. You can I definitely see for hard work & her dedication to her job. I can only Hope for coworkers & Sonic see it too. I have visited Sonic twice in the last couple weeks and was lucky to have V as my server. 🥰
  • TM
    Tom Mitcham
    Dec 6, 2025
    1.0
    I want to give her 5 stars but not the location as a whole, I just can't.... What a shame, the One and ONLY person that showed up for work this morning did a great job. To the other people that were on the schedule, GET UP AND GO TO WORK!!!
  • MM
    Melanin Monroe
    Dec 2, 2025
    5.0
    The food was sooooo good.
  • TB
    Tonnie B
    Nov 12, 2025
    5.0
    My order was taken in drive-thru by a young lady named "V" She was extremely kind and patient! The food quality OF THE FOOD certainly needs to improve but I have noticed a difference in the customer service especially being located next to a Chick-fil-A! If Sonic is making a change "V" is a great start!
  • DC
    Dolores Castillo
    Oct 13, 2025
    1.0
    Burgers were real sloppy you bit the burgers and mayo & mustered just drips out and I asked for salt and they said the no longer carry salt or pepper this has happen twice never go again