At Papa Johns Pizza in Pasadena, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Pasadena pizza for any occasion. Call us for pizza delivery in Pasadena or stop by 138 E Southmore Drive for carryout to order the best pizza in Pasadena, along with breadsticks, wings, and more!
I ordered some extra peperchinis and they were forgotten. 1st time its happened but still
PR
Peter Roshan
Feb 14, 2026
1.0
Maaaaan...this location got my order given to another person on a carryout. This was hella inconvenient, having to wait as if I got a delivery, yet longer. Unprofessional due to having to call to find out instead of verifying information to avoid having to go through this. I would take a picture of the pizzas I ordered but Im still waiting on them to make it so we can get the carryout finally.
LG
Luis Gutierrez
Jan 23, 2026
1.0
Hello,
I am writing to provide feedback regarding a very disappointing experience I had today at one of your Papa John’s locations.
I have been ordering from this store for years and have never had a single issue, which is why I’ve remained a loyal customer. Today, however, that changed.
I placed an order by phone around 11:00 AM for four pizzas, specifically scheduling the pickup for 11:50 AM so they would be fresh. I arrived at the store at approximately 11:44 AM. From the very beginning, the employee who assisted me—who claimed to be the manager—was extremely rude and unprofessional.
When I asked about my order, she pointed at the pizzas without explanation. I asked how long they had been ready, and she told me they were completed at 11:25 AM. I questioned why they were ready so early when the pickup time was scheduled for 11:50 AM. She responded by saying that she “always has an issue with me,” which is completely untrue. I calmly explained that I have never had issues with Papa John’s and that this is exactly why I continue to order from your company.
Her attitude became more aggressive and disrespectful. I asked to speak with the manager, and she stated that she was the manager. She then rudely asked if I wanted the pizzas or not. Due to her behavior and unprofessional attitude, I chose not to accept the order and left the store.
After leaving, I called Papa John’s customer service and was unfortunately transferred directly back to the same individual. She answered the phone yelling, asking “What do you want?” and continued acting as though she owned the store. At that point, I felt completely disrespected as a customer.
I clearly do not deserve this type of treatment—especially as a frequent customer who orders regularly for my company. Because of this incident, I lost valuable time and had to place a last-minute order with Pizza Hut instead.
What concerns me the most is that the employee stated she recognized my name from my uniform name tag. This made me uncomfortable and, honestly, concerned about food safety. I no longer feel safe ordering from this location. I asked her for her name, and she refused to provide it, only repeating that she was the manager.
I genuinely love Papa John’s pizza, but I will not return to this store under these circumstances. You have now lost a frequent customer due to this incident.
Please let me know if this situation will be addressed and whether this individual will remain at this location. I would like to continue ordering from Papa John’s, but only if I can trust that I will be treated respectfully and professionally.
Thank you for your time and attention.
Sincerely,
DM
D “DM” M
Dec 4, 2025
2.0
I’ve been ordering pizzas from here for almost 5 years. I am sick and tired of we have no crushed peppers. We have no cheese.. Whoever runs or operates this location is doing a horrible job. This is the only Papa Johns I’ve ever gone to that never has crushed peppers or cheese.. Fix your store get your house in order.
What are the regular delivery hours for Papa Johns Pizza in Pasadena, TX?
Papa Johns Pizza offers delivery every day from 10:00 AM to 11:00 PM.
Can I pick up my order from Papa Johns Pizza, and what are the takeout hours?
Yes, carryout is available daily from 10:00 AM to 10:50 PM.
Where is Papa Johns Pizza located in Pasadena?
It is located at 138 E Southmore Drive, Pasadena, TX 77502.
How can I order pizza for delivery from Papa Johns Pasadena?
You can order online for delivery via their website or their Papa Johns app available on iOS and Android.
Does Papa Johns Pasadena offer no-contact delivery?
Yes, this location provides no-contact delivery services for customer safety.
Are there any special holiday hours for delivery at Papa Johns Pasadena?
On November 28, 2024, the store will be closed; however, delivery is available from 10:00 AM to 11:00 PM on November 27 and 29, 2024.
What nearby restaurants could I visit before or after ordering from Papa Johns Pizza?
Nearby dining options include Quiznos sandwich shop, Buffalo Wild Wings for American-style chicken, and Taco Bell for Mexican fast food, all within close proximity.
If I need financial services near Papa Johns Pasadena, where can I go?
You can visit nearby financial service providers such as Frost Bank, World Finance, Advance America, and Western Union for various banking and loan services.
Where can I find beauty and wellness services close to Papa Johns Pizza?
Nearby beauty and wellness options include LV Nails nail and beauty salon, Fantastic Hair salon and barber, and Sally Beauty product supplier.
Is there public transportation or landmarks near Papa Johns Pizza that can help customers find it easily?
While specific transit stations aren't listed, customers may use well-known nearby places such as AT&T Store and Metro Dental as landmarks to locate the pizza place more easily.
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