McDonald's

3.6
2351 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3815 Red Bluff Road, Pasadena, TX
77503, United States

Hours

Reviews

3.6
2,351 reviews
5 stars
955
4 stars
484
3 stars
363
2 stars
156
1 star
393

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and disrespectful behavior.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and failure to accommodate special requests.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Food Quality

Inconsistent food quality, with reports of cold or improperly prepared items.
  • CJ
    Carlos T Rivera, Jr.
    Jan 1, 2026
    3.0
    Speed of service can improve... app order shouldnt take as long as it did. I waited at the window for two minutes, before being asked to park in a space, waiting 5 more minutes.
  • SS
    Spelleye
    Dec 19, 2025
    4.0
    I lost my debit card here or panera bread bc water in fuel and dropped cards in engine bay and didn't know it. I really couldn't move my car at that time. And\n I was able to get the pictures and videos of the damage from the bad fuel, but I still haven't found my debit card and I didn't know I dropped it until I noticed my other card from that pocket in the engine Bay., but these guys were very kind to me. Yeah, I did get food. It was not correct order, but I didn't return it. I just ate it was made wrong. It's okay. They were very busy when I came in to look for my debit card.And they had great teamwork to be able to even put one staff memmber to look in drive through and everywhere they may put lost cards , just to see if it showed up , I thank you guys. I will say it was funny cause there was a car honking and yelling and they weren't even pulled all the way up to the speaker.I'm not sure people know where to park to know that they can get their order.If they pull up to the speaker in the drive through i even tried to yell at the person in the car.You need to pull up, but they ignore me or they couldn't speak my language.I don't know
  • CV
    Christina Villanueva
    Dec 17, 2025
    1.0
    got my order wrong missing a wrap and they do not know how to answer their phone bad management
  • RE
    russell etchison
    Dec 12, 2025
    1.0
    Probably the rudest experience ive ever had Friday 12-12-2025 with the lady at the drive through at 2am. Acted like it was a problem I was there even told me to hold and forgot about me. Her tone was the worst. She has no business in customer service.
  • LB
    Leonardo Barragan
    Nov 27, 2025
    1.0
    I placed an order at 10:25am for two big breakfast. If you order anytime before breakfast closing time they won't make an order and honor it. I show up at 1035am, the time it took me to drive there and they said they where in lunch. Why couldn't mcds not make it and just have it wait for me. Also, they refused to cancel my oder that I had to do it on my end. I guess so it looks better that I did it instead of them. They also told me to come back four hours later in case it didn't cancel, noone has time for that. Overall, don't place your orders between 10am-1030am they won't make them. Even if they are pre-paid. I am sure I won't get compensated for my wasted time. Oh and refunds take up to 7 days.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pasadena, TX?

McDonald's in Pasadena, TX is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same-day and no-contact delivery.