McDonald's

3.7
1032 reviews
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Business Details

2001 Genoa Red Bluff Road, Pasadena, TX
77505, United States
(281) 487-4572
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2001 Genoa Red Bluff Road, Pasadena, TX
77505, United States

Hours

Reviews

3.7
1,032 reviews
5 stars
435
4 stars
218
3 stars
156
2 stars
68
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and lack of accountability from management.

Food Quality

Feedback highlighted inconsistent food quality, with complaints about cold or improperly prepared items, while some praised the freshness of fries.

Cleanliness

Several reviews mentioned cleanliness issues, including trash on the floor and unsanitary conditions.

Customer Experience

Mixed experiences were noted, with some customers enjoying their visits while others expressed frustration over long wait times and order mistakes.
  • AA
    AY
    Dec 30, 2025
    1.0
    Absolutely worse MC coffee always taste burnt n different !!!!!!
  • SJ
    Skyler Jones
    Dec 24, 2025
    5.0
    I drive past like 3 mcdonalds to get my coffee here. They're the best McDonalds in town!
  • AA
    Andrew
    Dec 9, 2025
    1.0
    Picked up a mobile order and when I got home I saw they forgot to give me a sandwich. I called the store and asked if I can get a refund since it was on the app. They said I would have to go in store for a refund. I told them I wasn't going back today that It'll be my next visit. When I returned, I explained the situation to the manager and told her I would take a refund or replacement. She said I have to have a receipt, I showed her the order on my app and she said that's not a receipt and I need to deal with the app. I don't care that I got ripped off but what really irritated me is how the manager treated me: no apology, no offer for a solution, treated almost like I was trying to pull a scam. That lady has no business working in customer service.
  • CB
    Cristina Barrera
    Dec 8, 2025
    1.0
    La comida fria ,y los empleados con un caracter que para q trabajan ahi si no van a tener una actitud positiva y no vuelvo a ese lugar
  • LG
    Louie Gomez
    Dec 8, 2025
    1.0
    This McDonald’s location is a complete disaster from top to bottom. The staff is careless, untrained, and rushes through orders they still manage to mess up. I was charged twice because the drive-thru employee couldn’t handle a basic order, and the food I received was cold, sloppy, and clearly not checked before being handed out. I contacted the manager, who told me to bring the food back for a replacement. When I returned, they suddenly refused to honor their own promise because I didn’t have a receipt—something that was never mentioned in the first place. The excuse was pathetic, and the lack of accountability is unbelievable. This place can’t get the simplest things right: a correct order, warm food, or consistent communication. The incompetence at this location is astounding, and it reflects a complete failure of leadership and training. I would strongly recommend avoiding this McDonald’s unless you enjoy wasting your time and money.
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Frequently Asked Questions About McDonald's

What are the delivery hours for this McDonald's location?

The delivery hours are from 5:00 AM to 11:30 PM Monday through Wednesday; 5:00 AM to 3:00 AM Thursday; 4:30 AM to 3:00 AM Friday and Saturday; and 4:30 AM to 11:30 PM on Sunday.

Does this McDonald's location have a drive-through?

Yes, this McDonald's has a drive-through with hours from 5:00 AM to 11:00 PM Monday through Wednesday; extended to 4:00 AM on Thursday; open all day Friday and Saturday; and 4:00 AM to 11:00 PM on Sunday.