Numerous customers reported issues with food quality, including undercooked items, soggy fries, and poor meat quality.
Customer Service
Many reviews highlighted poor customer service experiences, including rude staff and unhelpful management.
Cleanliness
Some customers noted that the location was clean, while others mentioned issues with the atmosphere and maintenance.
Positive Experiences
Despite negative feedback, several customers praised specific employees for their friendliness and highlighted enjoyable food items like ice cream and burgers.
Value for Money
Several customers felt that the prices were high relative to the quality of food received.
LD
Lydia Derr
Oct 24, 2025
1.0
The Dude has always had a chicken fried steak on a bun. Tonight, we ordered expecting that and got instead such a thin piece of I don’t know what that just tasted like fried batter. The “meat” was nearly invisible and there was no taste of meat at all. For what it costs to eat out, I expect eat more. You’ve lost customers of MANY years. Don’t cut corners and shaft the customer.
AR
Allizae Reyes
Sep 29, 2025
1.0
These people are extremely racist and unprofessional! They made me feel very uncomfortable, staring us down from the moment I walked in until I left. My food was undercooked, and when I told the lady at the front, she brushed it off by blaming it on new staff. She didn’t offer to remake my food or give me a refund. I later called to speak with the owner, but he was just as careless and did nothing to fix the situation. I will never be coming back here, and I strongly recommend others avoid this place as well.
CR
Chris Rodríguez
Sep 22, 2025
1.0
This female worker in front counter some Indian gave me her name samina don't even believe it's really her name was rude at the front counter when the food that they made wasn't even cooked all the way and had a whole bunch of fat in it didn't want to give me my refund had an attitude the whole time it ain't my fault you work at dairy Queen but I will be getting a hold of the owner and corporate on this issue always go to this place never have any problems this place is getting worse I recommend don't go into this place go to any other dairy Queen besides this place
MC
Meggin Curl
Aug 8, 2025
5.0
Orange dreamsicle drink!!! Try it!!! Sooo good!
RO
Robert Obregon
Jun 29, 2025
1.0
Literally the worst dairy queen in the area, the service was horrible, the tacos I got where soggy what a waste. Definitely won't be coming back
What are the regular operating hours of Dairy Queen in Pasadena, TX?
Dairy Queen in Pasadena is open Monday through Thursday from 10:30 AM to 10:30 PM, Friday from 10:30 AM to 11:00 PM, Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:30 AM to 10:30 PM.
What are the delivery hours for the Dairy Queen location?
Delivery service is available Monday through Friday from 11:00 AM to 8:30 PM, Saturday from 11:30 AM to 8:30 PM, and Sunday from 12:00 PM to 8:30 PM.
Does this Dairy Queen offer in-store pickup and delivery services?
Yes, it offers both in-store pickup and delivery services.
What types of food does Dairy Queen serve?
Dairy Queen is a fast food restaurant and ice cream shop that serves lunch, dinner, and dessert, including options from a children's menu.
Is Dairy Queen accessible for customers with disabilities?
Yes, this location has a wheelchair accessible entrance.
Does this Dairy Queen have a drive-through service?
Yes, the location features a drive-through service for convenient pickup.
What payment methods are accepted at Dairy Queen?
Dairy Queen accepts debit cards and does not require cash only payments.
Are there any nearby mobile phone stores where I can shop before or after visiting Dairy Queen?
Yes, Total Wireless, Metro by T-Mobile, and Boost Mobile are nearby mobile phone stores you can visit before or after enjoying Dairy Queen.
Which nearby restaurants can I visit if I'm looking for more dining options near Dairy Queen?
Nearby dining options include Tortilleria Zacatecas (Mexican restaurant and bakery), Refresqueria South Houston, and Little Caesars Pizza for pizza lovers.
Are there any nearby health or dental services close to Dairy Queen?
Yes, Excite Dental offers general dentistry and orthodontist services, and Clinica Hispana La Franciscana provides medical services nearby.