Dairy Queen

4.0
410 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Dairy Queen
3801 Shaver St S, Pasadena, TX
77504-2602, United States

Hours

Reviews

4.0
410 reviews
5 stars
232
4 stars
70
3 stars
48
2 stars
14
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including undercooked items, soggy fries, and poor meat quality.

Customer Service

Many reviews highlighted poor customer service experiences, including rude staff and unhelpful management.

Cleanliness

Some customers noted that the location was clean, while others mentioned issues with the atmosphere and maintenance.

Positive Experiences

Despite negative feedback, several customers praised specific employees for their friendliness and highlighted enjoyable food items like ice cream and burgers.

Value for Money

Several customers felt that the prices were high relative to the quality of food received.
  • LD
    Lydia Derr
    Oct 24, 2025
    1.0
    The Dude has always had a chicken fried steak on a bun. Tonight, we ordered expecting that and got instead such a thin piece of I don’t know what that just tasted like fried batter. The “meat” was nearly invisible and there was no taste of meat at all. For what it costs to eat out, I expect eat more. You’ve lost customers of MANY years. Don’t cut corners and shaft the customer.
  • AR
    Allizae Reyes
    Sep 29, 2025
    1.0
    These people are extremely racist and unprofessional! They made me feel very uncomfortable, staring us down from the moment I walked in until I left. My food was undercooked, and when I told the lady at the front, she brushed it off by blaming it on new staff. She didn’t offer to remake my food or give me a refund. I later called to speak with the owner, but he was just as careless and did nothing to fix the situation. I will never be coming back here, and I strongly recommend others avoid this place as well.
  • CR
    Chris Rodríguez
    Sep 22, 2025
    1.0
    This female worker in front counter some Indian gave me her name samina don't even believe it's really her name was rude at the front counter when the food that they made wasn't even cooked all the way and had a whole bunch of fat in it didn't want to give me my refund had an attitude the whole time it ain't my fault you work at dairy Queen but I will be getting a hold of the owner and corporate on this issue always go to this place never have any problems this place is getting worse I recommend don't go into this place go to any other dairy Queen besides this place
  • MC
    Meggin Curl
    Aug 8, 2025
    5.0
    Orange dreamsicle drink!!! Try it!!! Sooo good!
  • RO
    Robert Obregon
    Jun 29, 2025
    1.0
    Literally the worst dairy queen in the area, the service was horrible, the tacos I got where soggy what a waste. Definitely won't be coming back

Frequently Asked Questions About Dairy Queen

What are the regular operating hours of Dairy Queen in Pasadena, TX?

Dairy Queen in Pasadena is open Monday through Thursday from 10:30 AM to 10:30 PM, Friday from 10:30 AM to 11:00 PM, Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:30 AM to 10:30 PM.

What are the delivery hours for the Dairy Queen location?

Delivery service is available Monday through Friday from 11:00 AM to 8:30 PM, Saturday from 11:30 AM to 8:30 PM, and Sunday from 12:00 PM to 8:30 PM.