Chipotle Mexican Grill

3.9
777 reviews
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Business Details

3635 Spencer Hwy, Pasadena, TX
77504, United States
(713) 910-0928
https://locations.chipotle.com/tx/pasadena/3635-spencer-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3140
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About

Fast Food RestaurantMexican Restaurant
Chipotle Pasadena West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3635 Spencer Hwy, Pasadena, TX
77504, United States

Hours

Reviews

3.9
777 reviews
5 stars
420
4 stars
132
3 stars
69
2 stars
25
1 star
131

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and poor portion sizes.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Cleanliness

Several customers noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Consistency

The location has been described as inconsistent, with experiences ranging from excellent to extremely disappointing.
  • MJ
    Majdi Jordan
    Dec 27, 2025
    1.0
    I think teaching the employees how to make a burrito matters dont you think? Worst visit i have had so far
  • CB
    cc b
    Dec 26, 2025
    2.0
    i asked for a chicken protein cup and the told me they didn’t sell in store that i had to order online. so i ordered online and waited for the just the cup of chicken for 15 mins. i decided to look up if the protein cups are only online and when i did the website states this is an IN STORE promotion. when i first asked they tried charging me for double chicken.
  • NJ
    nani jay
    Dec 22, 2025
    5.0
    This location is such a breath of fresh air in comparison to the gulfgate location. I purposely drive to this location because they actually have their stuff together. Food is always on deck, staff are good listeners and polite. Please keep up the good work, thank you all for everything yall do.
  • LJ
    Lanny Jj
    Dec 9, 2025
    1.0
    Rice was hard and didnt taste good at all. Staff was friendly but the food seemed undercooked.
  • JE
    Jezreel Erkkila
    Dec 1, 2025
    3.0
    I love chipotle… the last two visits here the food was average (overpriced) and the service was weak.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 3635 Spencer Hwy, Pasadena West?

Chipotle Pasadena West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Pasadena West offer delivery or in-store pickup services?

Yes, the location offers both in-store pickup and delivery services.