Chipotle Pasadena West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked rice, stale chips, and poor portion sizes.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Consistency
The location has been described as inconsistent, with experiences ranging from excellent to extremely disappointing.
MJ
Majdi Jordan
Dec 27, 2025
1.0
I think teaching the employees how to make a burrito matters dont you think?
Worst visit i have had so far
CB
cc b
Dec 26, 2025
2.0
i asked for a chicken protein cup and the told me they didn’t sell in store that i had to order online. so i ordered online and waited for the just the cup of chicken for 15 mins. i decided to look up if the protein cups are only online and when i did the website states this is an IN STORE promotion. when i first asked they tried charging me for double chicken.
NJ
nani jay
Dec 22, 2025
5.0
This location is such a breath of fresh air in comparison to the gulfgate location. I purposely drive to this location because they actually have their stuff together. Food is always on deck, staff are good listeners and polite. Please keep up the good work, thank you all for everything yall do.
LJ
Lanny Jj
Dec 9, 2025
1.0
Rice was hard and didnt taste good at all. Staff was friendly but the food seemed undercooked.
JE
Jezreel Erkkila
Dec 1, 2025
3.0
I love chipotle… the last two visits here the food was average (overpriced) and the service was weak.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 3635 Spencer Hwy, Pasadena West?
Chipotle Pasadena West is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Pasadena West offer delivery or in-store pickup services?
Yes, the location offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at Pasadena West?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What kind of food is served at Chipotle Mexican Grill, Pasadena West?
Chipotle offers customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Pasadena West accept credit cards and offer catering?
Yes, they accept credit cards and provide catering and catering delivery services.
Is Chipotle Mexican Grill Pasadena West LGBTQ-friendly?
Yes, this location welcomes LGBTQ customers.
What are some dessert options near Chipotle Pasadena West?
Nearby dessert spots include Marble Slab Creamery and Great American Cookies, perfect for a sweet treat after your meal.
What other dining options are close to Chipotle at 3635 Spencer Hwy?
Nearby restaurants include Eight Turn Crepe Pasadena (pancakes and smoothies), IHOP (breakfast and brunch), Papa John's Pizza, Chick-fil-A, and James Coney Island for a variety of fast-food choices.
Are there any pharmacies or medical centers near Chipotle Pasadena West?
Yes, Walgreens pharmacy and Memorial Hermann Imaging Center - Pasadena are close by for your health needs.
Where can I find fitness and wellness services near Chipotle at Pasadena West?
Nearby fitness and wellness options include Retro Fitness gym, Hair Care By Fonda beauty salon, OE Foot Massage spa, and Vetco Vaccination Clinic.