Chipotle Mexican Grill

3.9
768 reviews
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Business Details

3635 Spencer Hwy, Pasadena, TX
77504, United States
(713) 910-0928
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Pasadena West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3635 Spencer Hwy, Pasadena, TX
77504, United States

Hours

Reviews

3.9
768 reviews
5 stars
418
4 stars
132
3 stars
68
2 stars
23
1 star
127

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently mentioned issues with food quality, including undercooked rice, stale chips, and small portions of protein.

Service Issues

Many reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions and messy counters.

Inconsistency

The experience varied greatly, with some customers enjoying their meals while others had disappointing experiences, indicating inconsistency in food preparation and service.

Management Concerns

Several reviews pointed out a lack of effective management, with complaints about staff behavior and operational issues.
  • WK
    William Kofsky
    Nov 17, 2025
    5.0
    I absolutely love coming through this Chipotle. The food is always fresh, the seasoning is great on the chicken and steak. The new queso topping they sell is wonderful, though not fairly portioned when ordering a cup of it to accompany your chips. The only thing lacking here is the customer service. It's not the friendliest, definitely lacking. It wouldn't be worth mentioning as long as folks didn't visibly show their frustration over asking for extra condiments before a bowl or burrito are assembled. It's happened to frequently with evening staff that it's worth mentioning. Otherwise, the food is king.
  • HH
    Houston
    Oct 20, 2025
    5.0
    My neighbor took me and I decided to try to eat something new. The food was Delicious and good.I would definitely come back and get food again nice place
  • HZ
    Hussain Zaffer
    Oct 16, 2025
    5.0
    Eat fresh always at Chipotle.
  • 2T
    21 Tatum
    Oct 16, 2025
    5.0
    Love chipotle bring the other chicken back
  • AM
    Angel Maria
    Oct 10, 2025
    5.0
    I love this location and its crew! The food is always perfect and they are fast!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 3635 Spencer Hwy, Pasadena West?

Chipotle Pasadena West is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Pasadena West offer delivery or in-store pickup services?

Yes, the location offers both in-store pickup and delivery services.