Chipotle Pasadena is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported issues with food quality, including undercooked rice, small portions, and stale ingredients.
Cleanliness
Many reviews highlighted the restaurant's lack of cleanliness, with dirty tables and floors being a common complaint.
Customer Service
Customers frequently mentioned poor customer service, including rude staff, long wait times, and unprofessional behavior.
Inconsistent Availability
Several reviews noted that the restaurant often runs out of key ingredients and closes early, leading to customer dissatisfaction.
PL
Paco Lopez
3 days ago
5.0
Muy buen lugar
CG
Cynthia Gallegos
Dec 30, 2025
2.0
Ordered online so I could not physically watch them make my kids food . Got home and this what I was given . Ridiculous for paying $9 for a kids meal. Rice is bland is missing flavor as well . Do better
KW
Kora Warren
Dec 1, 2025
1.0
My rice is NEVER cooked when I go to this location! It feels like I’m chewing on rocks every damn time!
AH
Azeneth Platas Heredia
Nov 29, 2025
1.0
Went for my dinner meal, they close at 11 pm and it’s just 10:25 pm
Whenever I go inside the store a lady with curly hair, just stare at us and rolled her eyes saying things. That’s the service you guys give??
SW
Stacy Wilson
Nov 8, 2025
1.0
Chipotle has seriously gone downhill. The servers are rude, and the food is just meh. You have to constantly remind them to give you a normal portion, and even then, they threaten to charge you double. The bowls are uneven, half rice, a sprinkle of protein, and barely any toppings. It’s like they don’t know what a regular serving looks like or how to balance a meal properly. The staff seems lost, the portions are inconsistent, and the food tastes bland lately. For the prices they charge, it’s just not worth it anymore.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Pasadena?
Chipotle Mexican Grill in Pasadena is open every day from 10:45 AM to 11:00 PM.
Where exactly is the Chipotle Mexican Grill located in Pasadena?
It is located at 5759 Fairmont Pkwy, Pasadena, TX 77505, right in front of Target.
Does Chipotle Pasadena offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle in Pasadena?
You can order online via their website at https://order.chipotle.com/ or use their app available on the Apple App Store.
What is the main phone number to contact Chipotle Mexican Grill in Pasadena?
You can call them at +1 281-991-9600.
Does Chipotle Pasadena follow any special food sourcing practices?
Yes, Chipotle follows ‘Food with Integrity’ principles, sourcing ingredients responsibly and prioritizing humane and sustainable farming without artificial colors, flavors, or preservatives.
Is there a way to earn rewards or get exclusive offers at Chipotle in Pasadena?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby places can I visit before or after dining at Chipotle Pasadena?
You can visit nearby places like Pearle Vision for eyewear needs, Crumbl Cookies for desserts, or Starbucks for coffee and smoothies.
Are there any entertainment or shopping options near Chipotle Pasadena?
Yes, nearby Fairway Plaza with GameStop offers video games and entertainment, and you can shop at Payless ShoeSource or dressbarn for fashion needs.
Can I visit any health or wellness facilities near Chipotle Mexican Grill in Pasadena?
Yes, nearby options include Men’s T Clinic for therapy services, The Joint Chiropractic for chiropractic care and massage, and Lovett Dental for dental services.