Business Details
About
Mexican Restaurant
Chipotle Pasadena is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,242 reviews
5 stars
556
4 stars
252
3 stars
113
2 stars
73
1 star
248
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables and floors being a consistent issue.
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of slow service and lack of attention to orders.
Food Quality
While some customers enjoyed the food, many complained about undercooked or poorly prepared items, including raw rice and skimpy portions.
Order Fulfillment
Numerous reviews mentioned issues with order accuracy, including missing items and incorrect orders, particularly for online and to-go orders.
Atmosphere
The restaurant's environment was criticized for being hot and uncomfortable, with complaints about the lack of air conditioning and overall ambiance.
- SWStacy WilsonNov 8, 20251.0Chipotle has seriously gone downhill. The servers are rude, and the food is just meh. You have to constantly remind them to give you a normal portion, and even then, they threaten to charge you double. The bowls are uneven, half rice, a sprinkle of protein, and barely any toppings. It’s like they don’t know what a regular serving looks like or how to balance a meal properly. The staff seems lost, the portions are inconsistent, and the food tastes bland lately. For the prices they charge, it’s just not worth it anymore.
- TMTene MontNov 4, 20253.0Ordered for lunch to go. No chicken available so I chose sofritas. Had to ask for additional quantity of toppings as usual. Customer service was dry. Container of sour cream was half full.
- LRLouis RuizOct 20, 20254.0Good place to eat if you like Tex-Mex fast food. When I eat at Chipotle I usually order a rap or a quesadilla. The prices are reasonable and the portion sizes are good. At this particular location the service is decent though the cleanliness could be a little bit better.
- MAMaribel AguilarOct 8, 20251.0Really nasty.. I ask the personal if they can crean my table.. and nobody wants to do...
- EVEddie VelaAug 31, 20252.0This place is always so dirty.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Pasadena?
Chipotle Mexican Grill in Pasadena is open every day from 10:45 AM to 11:00 PM.
Where exactly is the Chipotle Mexican Grill located in Pasadena?
It is located at 5759 Fairmont Pkwy, Pasadena, TX 77505, right in front of Target.
Does Chipotle Pasadena offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle in Pasadena?
You can order online via their website at https://order.chipotle.com/ or use their app available on the Apple App Store.
What is the main phone number to contact Chipotle Mexican Grill in Pasadena?
You can call them at +1 281-991-9600.
Does Chipotle Pasadena follow any special food sourcing practices?
Yes, Chipotle follows ‘Food with Integrity’ principles, sourcing ingredients responsibly and prioritizing humane and sustainable farming without artificial colors, flavors, or preservatives.
Is there a way to earn rewards or get exclusive offers at Chipotle in Pasadena?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby places can I visit before or after dining at Chipotle Pasadena?
You can visit nearby places like Pearle Vision for eyewear needs, Crumbl Cookies for desserts, or Starbucks for coffee and smoothies.
Are there any entertainment or shopping options near Chipotle Pasadena?
Yes, nearby Fairway Plaza with GameStop offers video games and entertainment, and you can shop at Payless ShoeSource or dressbarn for fashion needs.
Can I visit any health or wellness facilities near Chipotle Mexican Grill in Pasadena?
Yes, nearby options include Men’s T Clinic for therapy services, The Joint Chiropractic for chiropractic care and massage, and Lovett Dental for dental services.