H-E-B

4.6
3214 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 120 E Mile 3rd in Palmhurst, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
120 E Mile 3rd, Palmhurst, TX
78573, United States

Hours

Reviews

4.6
3,214 reviews
5 stars
2,483
4 stars
469
3 stars
126
2 stars
42
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others report rudeness and lack of assistance.

Management Issues

Concerns about inadequate management training and inconsistency in policy enforcement.

Cleanliness

Generally positive feedback on store cleanliness and organization.

Checkout Experience

Frequent complaints about long lines and insufficient cashiers, especially during busy times.

Product Availability

Reports of missing items in orders and issues with expired products, but also praise for variety and freshness.
  • SG
    Sandra Gutierrez
    Nov 7, 2025
    5.0
    I love shopping everything is fresh i always find everything
  • EA
    ElenA A
    Nov 1, 2025
    1.0
    If I could give ZERO stars I would! Worst experience ever at the bakery, I placed an order for my daughter’s first birthday I specified theme, colors, shape everything down to the very last detail today that I picked up everything was wrong they. Did completely different colors, shape plus the lady had an attitude even tho I was telling her nicely and showing her the receipt and picture of how it was supposed to be done. The lady jst proceeded to say in Spanish “nimodo yo hice lo que vi en mi IPad” when clearly you could see it was suppose to be a heart shaped cake with light colors light blue being the primary most important color in the cake. I will never ever order from here again nor will I recommend anyone to do so.
  • BM
    Bren M
    Oct 31, 2025
    5.0
    Used the curbside, aside from always fast service and super friendly team members I came across DONKEY!!! AHHH Thank you Ian for making my day. He was very friendly and just super cute! I mean look at him😂😊
  • AR
    Alejandra Rodriguez
    Oct 28, 2025
    5.0
    Always find what I'm looking for and love the coupon
  • RB
    Rossy Barrera
    Oct 7, 2025
    1.0
    Worst management. Not even trained to resolve any issues, concerns and problems with customers. Employees laughing about situations with the customer instead of help them.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.