When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Palestine S. Loop 256. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported issues with food quality, including overcooked, soggy, or improperly seasoned wings and fries.
Customer Service
Numerous reviews highlighted poor customer service, including dismissive attitudes, order mistakes, and lack of responsiveness.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the bathroom.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, leading to customer frustration.
TT
tonya
Jan 3, 2026
1.0
there too many young kids in there and it takes them a long time to cook it the hot wings always hard and burned and the fries has way too much sugar on them the food isn't good there
JP
John's PennState
Dec 31, 2025
1.0
Public Notice
Consumer Safety and Civil Rights Concern
I am issuing this statement to document a serious and troubling experience involving the Wingstop location in Palestine, Texas.
My sister and I both became physically ill after consuming food from this establishment. She remained sick for two days. She contacted the location only to notify them of the incident for health and safety reasons she did not request a refund, compensation, or replacement food.
Instead of receiving concern or professionalism, she was met with dismissiveness, hostility, and inappropriate language. She was told explicitly that the establishment would not refund her money, would not remake food for “you people,” and was treated as though she was attempting to obtain something improperly which she was not.
I personally contacted the location afterward to explain the situation and de-escalate the matter. The same individual who identified herself as the owner or manager responded in an aggressive and disrespectful manner, speaking over me and instructing me to “be quiet and listen,” rather than addressing the health and civil rights concern being raised. The call was recorded.
I am a credentialed human rights defender with over eight years of experience in legal and advocacy work. I hold a Juris Doctor and a PhD in law, and I am currently a candidate for President of the United States in the 2028 election. I am stating this not to elevate myself, but to make clear that this matter is being documented carefully, responsibly, and with full awareness of its legal and civil rights implications.
This issue was never about money. It was about food safety, consumer protection, and the manner in which customers particularly customers of color are treated when raising legitimate concerns.
Due to the seriousness of both the health issue and the language used, this matter is now being reviewed with legal counsel and may be referred to appropriate regulatory and civil rights authorities.
Consumers have the right to safe food. They have the right to raise concerns without harassment, profiling, or hostility. And businesses have a responsibility to respond professionally when potential harm has occurred.
This statement is issued in the interest of public awareness, accountability, and the protection of others who may be placed at risk.
DD
Dayton Darst
Dec 31, 2025
1.0
Don’t ever order delivery here and expect your wings to be correct yet alone half way decent. They’ll give you the most soggy, undercooked wings you’ve ever had. You could probably get better at a gas station. I ordered extra crispy dry rub and they sent mild sauce covered wings with cold chewy chicken skin. This has happened multiple times before. They also didn’t have a sauce (for chicken tenders) that I was able to select on the app and my door dash driver had to text me and ask what I wanted. (Grant it I ordered for delivery through the website not DoorDash) Which they didn’t even give…. Last time this happened, I actually went in to pick up my wings, checked them before I left and addressed the issue only for an older Hispanic lady to argue with me about them being soggy. Long story short… worst wing stop I’ve ever been to. 10/10 DO NOT RECOMMEND unless you want to micro manage the quality of your food and be prepared to go to bat about it.
NL
Nataly Leonor
Nov 14, 2025
5.0
Mi orden estaba todo bien y los trabajares se portaron amables conmigo.
AJ
Alyssa Johnson
Nov 4, 2025
5.0
I love coming here with the kids at night their food is always quick! And the lobby area stays very clean at night when it’s too late to eat at a restaurant especially after busy nights going to the kids games! Me and my husband have had no problem with the staff they are always friendly! Sometimes more than other restaurants in this town …… 🤣🤣 anywaysss such a good spot and so good !
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What type of food does Wingstop Palestine S. Loop 256 specialize in?
Wingstop Palestine S. Loop 256 specializes in customizable chicken wings, offering classic wings, boneless wings, and tenders with over 11 iconic flavors, including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Palestine?
Wingstop Palestine is open every day from 10:30 AM to midnight (00:00).
Does Wingstop Palestine offer delivery and pickup services?
Yes, Wingstop Palestine offers in-store pickup, delivery, same day delivery, and no-contact delivery options.
Can I order Wingstop Palestine's menu online?
Yes, you can order online via their website or mobile apps available on Apple App Store and Google Play Store.
Does Wingstop Palestine have a drive-through service?
No, Wingstop Palestine does not offer drive-through service at this location.
What payment methods are accepted at Wingstop Palestine?
Wingstop Palestine accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is Wingstop Palestine located?
Wingstop Palestine is located at 1625-A S. Loop 256, Palestine, TX 75801, United States.
Are there any gyms or fitness centers near Wingstop Palestine?
Yes, nearby fitness centers include Taylor Fitness Palestine and Snap Fitness, great options if you're looking to work out before or after enjoying your meal.
What shopping and entertainment options are near Wingstop Palestine?
Palestine Plaza is a nearby shopping center and park that also hosts concerts, providing entertainment and shopping opportunities close to Wingstop.
Are there other dining options near Wingstop Palestine?
Yes, nearby restaurants include Pita Hut (Mediterranean cuisine), Cicis Palestine (pizza), and Sweet Frog Premium Frozen Yogurt for dessert.