Dairy Queen

Reviews

• CH

  Cindy Harris

  4 days ago
  1.0
  Horrible the owner needs to do better and find out why this Palestine location is in such disfunction. The lack of knowledge and the reason behind having good customer service towards your patrons respect and in getting it right is important.(especially evening shift). And if and when it doesn't happen the manager on duty should respond accordingly. That is going to make the customer whole again. At any cost. Keeping a customer is what keeps you in business. My complaint is ordered 4 piece steak finger combo LG. Tot ,LG coke got home there were about 6 TOTS and crumbs and bits of what you to be a tator tot. Called explained to the young girl gave me over to the supposed manager. Didn't answer with the phone with a good evening ,her name it was what can I get for you. I said you can't get me anything. I have a complaint. She said go ahead. By this time I was looking at my phone. She was talking but not to me. I told her the situation . In response I believe she said ok. I then questioned if she was the manager.Yeah. I said never mind I'll talk to Rachel tomorrow. Then I thought about it. And decided to write this review. The leadership is greatly missing . The staff under you works according to the vibe of the leader. The staff follows the leader. Good leaders have the customers best interest in mind. Must have the insight to teach the employees about customer service. And why that is important.= Good leader Good employee.= Good morale.= Happy customer. Bad leadership the staff under you works according to the vibe of the leader. The staff follows the leader. Bad leaders do not have the customers best interest in mind. Does not have the in sight to teach employees about customer service. And why that is important. Bad leader = dis respectful with an attitude to match = low morale = unhappy customer. Tonight I ordered 4 piece steak finger combo LG tot LG coke. Got home there were about 6 whole tots the rest were bits and reminantsof what you to be tots. Called explained put through to "manager". She in a conversation with I'm assuming a co worker. When she spoke her words were what can I get for you. I was shocked. There was no good evening or hi this is so and so Nothing. That right there set the tone for me. I stated you can't get me anything I have a complaint. She said go ahead. Explained to her. All I got was an ok. I questioned if she was a manager. Yes. At that point all I said was never mind. I'll just call Rachel tomorrow. Ok. (Her). Hung up. To the owner of this Palestine location. You need to do better. Your making the money off people like me who have have been directed and dismissed upon having a complaint through no fault of there own. That place has been made into their own play ground. An unsupervised playground that you pay them to play. And your customers are the disruptors who are a when we come to YOUR DQ. NOT ONLY IS THE QUALITY OF SERVICE IS NON EXISTENT. SO IS THE QUALITY OF THE FOOD,IS NON EXISTENT.THE PRESENTATION ITSELF IS SOMETHING YOU SHOULD BE EMBARRASSED ABOUT. THE OVER ALL LACK OF CLEANLINESS WELL, THAT TO IS NON EXISTENT. ONE OF TO RIGHT OFF HAVE A RED FLAG FOR ME WHEN ORDERING DINE IN DIRTY WINDOWS . THAT INCLUDES GLASS ON THE DOORS ,BATHROOMS. I WILL TURN AROUND AND LEAVE. FIRST IMPRESSIONS CAN GIVE YOU INSIGHT ON THE ESTABLISHMENT AS A WHOLE. THE DRIVE THRU WINDOW IS HIDIOUS. OPENING AND CLOSING OF THE WINDOW TOUCHING THE CASH REGISTER MAKING ICE CREAM THEN TOUCHING YOUR DRINK CUP OR HANDLING THE FOOD CONTAINERS OR BAGS OPENING AND CLOSING REPEATEDLY WITHOUT EVEN A DROP OF WATER OR SANITIZER . THE GERMS AND THE UNSEEN CRAP THAT IS ON THAT WINDOW SHOULD BE GROUNDS FOR A HEALTH VIOLATION. AND YOU AD THE OWER SHOULD BE ASHAMED AND BE HELD ACCOUNTABLE FOR THE WAY THIS DAIRY QUEEN REPRESENTS A BELOVED AND ICONIC FIXTURE OF AMERICA. YOU SIR HAVE NO RESPECT FOR THE CUSTOMERS OR YHE HISTORY OF DQ IT SELF. THE THE PRE WRITTEN REPETITIVE RESPONSES THAT SEEM TO APPEAR WITH EVERY BAD REVIEW IS LAUGHABLE. Fix it or close up
• DS

  David Steele

  6 days ago
  3.0
  Poor service, seemed more interested in prepping for closing than helping customers.
• TG

  Tresa Gullo

  Dec 16, 2025
  2.0
  Order chicken and dumplings..flavor was good..chicken full of grissel..
• KC

  KENNETH R COCHRAN

  Nov 30, 2025
  5.0
  Good pit stop as the competition close by was packed for lunch.
• CP

  carl payne

  Nov 11, 2025
  3.0
  Not real good, had to wait a very long time taking too long tome to get peoples orders out, almost 15 minutes, 2 ice-cream, ice-cream was very good, stuff was very slow, staff had a don't care attitude, stay away, no

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