Dairy Queen

3.8
894 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Mobile paymentsAvailable

Location

Dairy Queen
402 14th Street, Ozona, TX
76943, United States

Hours

Reviews

3.8
894 reviews
5 stars
391
4 stars
207
3 stars
121
2 stars
61
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed the burgers and ice cream, while others found the food mediocre or poorly prepared.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas.

Customer Experience

Positive experiences noted exceptional customer service, especially in resolving issues, while negative experiences included poor management and lack of attention to customers.
  • PS
    Paul Sanchez
    1 day ago
    5.0
    Food is great service is great, awesome turn around in the business go Daniela your doing a great job as the new manager....
  • JP
    James Pease
    Jan 5, 2026
    4.0
    Stopped by on our way home for dinner and food was great! Came out fast and the environment and people were really nice. Only thing is I couldn’t hear the person taking my order and she got my brothers order wrong when she put it in but it was still great none the less would definitely go again.
  • JM
    J Mancuso
    Dec 28, 2025
    1.0
    My wife and I stopped in for lunch while traveling. 12/27/25 around lunch time. I ordered iced tea. There was (1) sweet & low package at the drink station. I went to the counter and asked the guy if they had any more. He walked over to the drink station, looked in the empty container and said, "I don't think we have anymore." He then proceeded to go and ask someone. The guy he asked seemed like he was in charge. He walked over to the drink station, looked in the empty container and boldly proclaimed, "we are out - we only have regular sugar." No apology no nothing. So after he walked away I took it upon myself to actually open the drink station cabinet - which neither of the two bothered to do and wouldn't you know it a whole box of sweet & low!!! Seriously? How much effort could both of these employees taken to make sure your customer had a good experience??? At least the first guy went to ask someone else. Don't worry about responding to me because next time we will go someplace else - rather use your energy to train your staff to give a crud about the customers that keep them in a job!!!!
  • TM
    Tyler Mackenzie
    Dec 23, 2025
    2.0
    They charge paying customers for water. Largely incompetent staff and decent food, otherwise.
  • EM
    Eric Montelongo
    Dec 4, 2025
    5.0
    This Dairy Queen is by far the best Dairy Queen I have ever been to and I’ve been all over Texas and a few other states. I ate here with a group of friends on a Thursday night and everybody enjoyed their meal. It was the freshest meal I have ever had at a Dairy Queen simply amazing.

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in Ozona, TX?

Dairy Queen in Ozona, TX is open Monday to Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday to Saturday from 10:00 AM to 11:00 PM.

Does Dairy Queen Ozona have drive-through service?

Yes, Dairy Queen Ozona offers a drive-through service for customer convenience.