Taco Bell

Reviews

• SO

  Stevi O

  5 days ago
  1.0
  I did a mobile order for 3 total items at 7:05 pm, a Crunchwrap supreme, nacho fries and a Baja blast drink. I figured I could do a quick order and then go pick up CFA in the mean time and it would be ready when I’m done there. I finish at CFA by 7:15 and I look at my Taco Bell order and it says it won’t be ready until 7:30 pm. I park and I send my son in to wait. 7:25pm rolls around and I tell him to get in line and let them know he’s there and he says it’s not ready. That’s fine, it’s not supposed to be ready for another 5 minutes. At 7:36pm, I send him back to the counter to ask for it again. The worker told him at 7:40 that there’s 5 more guys in front of him and it’s going to be another 15 minutes. FOR 3 ITEMS. I tell my son to come back to the car and I’ll deal with it. I go inside and I get in line behind some other guy who was in line. Multiple door dash people cut in front of him, where I even told him to scoot up to the counter so that they don’t do that. Then I get up to the counter and I tell the guy I have a mobile order and he thinks he wants to be funny and say “no you don’t” and laughs. I said yes, I absolutely do and told him my name. He says “I told your son it’ll be 15 more minutes”. At this point, it is now 7:50 and we’ve now been waiting 45 minutes for 3 ITEMS. I said I want a refund or I want my food now. This is absolutely ridiculous. He says he can’t cancel it and I would have to call a 1-800 number. I said absolutely not and get me someone to talk to. He’s pretty much moving his hands around the entire time acting like I’m overreacting. He goes to the back and gets the manager, I’m assuming. She comes up front and says she’ll get my order to me right away. It took her 2 minutes to bring me back a Crunchwrap supreme and nacho fries. 2 minutes. After waiting almost an hour. If they can’t handle doing DoorDash and favor and whatever else, they should stop doing it. There is no reason you should have to wait 45-50 minutes for 3 items of food. Absolutely ridiculous.
• YY

  Yankee

  Jan 2, 2026
  5.0
  This is the first time I’ve ate here in years and I was amazed for a little over $10 I got super full and the food was actually hot! Most fast food restaurants I go to the food is barely warm and I rarely get full and I pay a lot more.
• DN

  Derek Najera

  Jan 2, 2026
  1.0
  Service is terrible. It takes around 45 minutes to get your food whether you order 40 minutes in advance or order right there in the store. It’s never failed to take longer than half an hour on every single visit I’ve had.
• BM

  BlaziQue Music

  Jan 2, 2026
  1.0
  We literally had to wait 45 minutes for our food. The reason? Door Dash and Uber Eats orders had priority. This is completely incorrect business strategy. Take care of the customers that come to your place of business first.
• LM

  Lauren Munoz

  Dec 17, 2025
  1.0
  Ordered for delivery at 6:24. At 8:45 I started calling because there was no update or status change in the app. They swore they made the order 20 to 30 minutes ago but my dasher was still standing there waiting for the food and nothing had come out. Dasher sends me a picture confirming they aren't busy at all. The person on the phone offers to do me a solid and remake my meal. I am still trying to figure out where my first make went. Looks like they are trying to cheat their times and clear the orders before they are done making them again. Got cold, soggy, inedible food after a 3 hour wait. Picture of the empty lobby and of the tag that shows they "completed" the order at 7:45 but in reality it wasnt completed until 9pm.

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