Sonic Drive-In

3.6
1075 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Odessa, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3823 E 52nd Street for the ultimate SONIC experience!

Location

Sonic Drive-In
3823 E 52nd Street, Odessa, TX
79762, United States

Hours

Reviews

3.6
1,075 reviews
5 stars
416
4 stars
242
3 stars
161
2 stars
62
1 star
194

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service from staff, including rude interactions.

Food Quality

Many reviews highlighted problems with food quality, including stale items, incorrect orders, and unsatisfactory preparation.

Management Concerns

Customers expressed dissatisfaction with management's responsiveness and handling of complaints, suggesting a need for better training and oversight.

Positive Experiences

Despite the negative feedback, some customers praised specific menu items and noted positive interactions with certain staff members.
  • RS
    Ray Shackelford
    Dec 30, 2025
    2.0
    Ordered the #1 Smasher burger w/ tater tots and drink. Got fries, called back to get tater-tots, got fries again. Finally, got the attention of our server, she is getting us tater-tots. She said they were making some, as they didn't have any when we ordered. So, they substituted without notification.
  • MR
    Mariana Rios
    Nov 20, 2025
    1.0
    TERRIBLE PLACE TO GO!!!! Im honestly so so disappointed by them I waited 45 minutes for two drinks after I ordered I sat there and I sat there for a while and I bring the belt in again and apparently they hid forgotten that I ordered and I saw them laughing the whole time through the windows. And they said that they would bring it back out as long as I didn't give him a bad review so I said fine and sat there for another 5 minutes again they forgot. As I sat there for about nearly an hour entirely waiting for just two drinks it was a youngster laughing in there I'm not sure who she is but she sounded young and kept ignoring my request.
  • MT
    Manual Tavarez
    Nov 15, 2025
    1.0
    We usually have great experiences here at this 52nd Street location. Today was horrible! I brought my 2 year old grandson and was ready to enjoy good hot food. Ordered a Smasher, tater tots, hotdog, kids burger and fries with 2 drinks. Kids fries were HARD! Poured them out and they were ALL the same. The tater tots were warm at best and tasted awful. Sent them back for new ones. They brought out new one and mentioned that the fry oil needed to be changed and they hoped these were better. While waiting for the tots and fries I checked the kids burger. I ordered it with mustard, cheese, and pickles and got ketchup, mustard, no cheese but… I also came with yellow thread, yes string! I thought it might be from the end of the pickle (a piece of the vine) but as I tried to tear it, it didn’t tear. I looked at it closer and it was 3 pieces of string. I sent that burger back as well and it did come back as ordered originally, but it was extremely well done. We didn’t even try to eat it. Just threw it away. Totally disappointed, should have gone to Texas Burger instead. One positive is the Smasher burger was good and the hotdog plain and dry was good. The drinks were good, but overall, a total disaster. Management and upper management truly need to be more involved and possibly some retraining needed. Not sure if the manager was the one to come out and ask what the issues were, but if she was, she looked to be 18-20 years old.
  • CR
    Crystal Rios
    Nov 13, 2025
    1.0
    I wanted to give it another shot but maybe not. I just went right now. Little girl asked what can I help you with I told her 2 leg sprite with bobba she gave me my total 8.xx we waited 10 mins and no drinks and nothing showed up on the screen. So I pushed the button she picked up and didn't say anything till she heard me say I'll call the manger on the morning then she magically pick up. She then told me she didn't have any bobba. I was mad 😡 waited for nothing. As I stated to back up she said oh we have some. I just drove away!!! . Ma'am I'm tired I didn't want to sit and wait to see if you wanted to sell me something or not.
  • MB
    Marcus Butler
    Nov 5, 2025
    2.0
    The last two times I've been here I could not even get waited on and there wasn't even any customers the last time I was there. Very poorly run .