McDonald's

3.2
221 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
8000 E 56th, Odessa, TX
79765, United States

Hours

Reviews

3.2
221 reviews
5 stars
91
4 stars
25
3 stars
17
2 stars
13
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect modifications.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or stale items, while some praised the freshness of the food.

Cleanliness

Some customers noted that the location was clean, but others reported unsanitary conditions, particularly in the restrooms.

Communication Issues

Several reviews mentioned language barriers and difficulties in communication with staff, affecting the overall service experience.
  • TP
    Tara Priest
    Nov 4, 2025
    2.0
    Employees are very unkind with poor manners. You also have to repeatedly correct your order to them at the speaker because they don’t pay attention and add incorrect items. One thing I can’t stand is when they just totally ignore you at the window. Just holding out the drink/food not saying a word or even looking my direction… how rude can you be?
  • SS
    Sherrie Santana
    Oct 28, 2025
    4.0
    The location on Faudre is exceptional. The food is always fresh. We always use the pickup option because no one speaks English inside.
  • ML
    Mark Lujan
    Oct 27, 2025
    5.0
    I have to give you five stars cause you hardly mess up, but just remember guys we order large please make it large serving lol.
  • JG
    Justin “Undetermined” Galle
    Oct 16, 2025
    1.0
    After listening to the lady in front of me repeat her order for about 10 min in the drive thru, I knew her order by heart. 2 sausage biscuits, no cheese. Pretty simple, but who am I right? Watched about 10 cars go through the other lane. My turn, app order just pickup. Yeah, I understood why they couldn't get the order right. Drive thru couldn't understand the order and pickup window couldn't keep the orders straight. Even after giving them my receipt because they didnt understand me, I thought surely you can check off 2 items. Nope. Once again, check your orders because they cant.
  • JM
    Joshua M
    Oct 11, 2025
    4.0
    I had an unfortunate experience in which our delivery order was cancelled without any initial explanation as to why. My wife and I were sick so we had decided to take advantage of the free delivery promotional for orders totaling $20 or more. I tried contacting this McDonald’s location via the listed phone number two or three times and was unable to get anyone to answer on the other end. After contacting Door Dash for answers we were told that our order to be delivered had been taken by the wrong driver and thus the order was cancelled. I was more than frustrated because it had already been over an hour and we weren’t being provided any answers or solutions. The money was refunded but we were still without food and no guarantee that if I attempted to reorder from this location that it would not happen again. I decided to go up to McDonald’s to try and speak with the manager on duty as well as reorder our food. When I got inside I asked for the MOD which turned out to be a woman named Lleni. After explaining what had happened and showing her some information to support my claim she went out of her way to make it right. This manager deserves some praise because I truly felt understood and that she cared about my experience. Lleni affected my overall experience and how she handled it positively altered my perception of her entire team and its leadership.

Frequently Asked Questions About McDonald's

What are the typical operating hours for McDonald's in Odessa, TX?

McDonald's in Odessa is typically open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, with shorter hours on Friday and Saturday closing at 10:00 PM.

Can I order delivery from this McDonald's location?

Yes, McDonald's offers delivery service daily from 5:00 AM to 11:30 PM. You can order via their delivery URL or mobile app.