McDonald's

3.7
1313 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1800 E 8th St, Odessa, TX
79760, United States

Hours

Reviews

3.7
1,313 reviews
5 stars
584
4 stars
255
3 stars
204
2 stars
86
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of communication.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and long wait times for corrections.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received stale or poorly prepared items.

Efficiency

While some customers noted quick service during busy times, many expressed dissatisfaction with slow service and long wait times.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • MJ
    Matt Jeffers
    Nov 15, 2025
    1.0
    Crazy expensive. Bring back the dollar menu
  • CP
    Carson Phillips
    Oct 30, 2025
    1.0
    First off this place sucks 85 percent of the staff doesn’t know English and they take forever to make your order they pay attention to the doordash orders rather than the order they came in its like they drop everything just to make a doordash order as of writing this i just got my order and they forgot some stuff in my order and the cashier asked if i was hungry when i grabbed my order plain out rude they need to fire everyone and restaff immediately
  • RC
    Ray C
    Oct 30, 2025
    5.0
    Despite being busy, they still do their best to get food out quickly for everyone 👍 if maybe management can schedule more people? When I was here, I saw quite a few people getting visibly upset because they had to wait too long for someone to take their orders at the counter.
  • JF
    Joe-Vincent Franco
    Oct 25, 2025
    1.0
    Extremely rude service. The person taking the orders in the Drive-Thru had a ugly attitude and was very pushy for us to hurry up in order. We wanted a double cheeseburger meal and they only rang up one cheeseburger. When we pulled up they were rolling their eyes and Swain their hair back and forth as if they were in the bad girls club. Decided not to causing any trouble with him so we pulled up to the next window and brought the problem to the attention and instead of trying to fix the problem they just kept on repeating to us that we ordered the sandwich while we try to tell them we were trying to order the number nine but they ring it up as the sandwich. After a quick Blank Stare and them repeating themselves two to three times in the matter of seconds it was easy to understand that there was going to be no help for service and these women were looking to just play the blame game instead of resolving the problem. We would have paid for the extra meal we wanted the food but they just seemed too bent on trying to blame us for the misunderstanding and miscommunication.
  • WR
    WestTexas Reviewer
    Oct 3, 2025
    1.0
    Worst Customer Service Ever. I placed my simple order, kids meal with chicken nuggets, drink, apple slices and an extra order or nuggets. - I get to the 1st windows no one's there to take my payment so I move on to the 2nd window. The young lady there thinks I'm heading her my money to give her as a tip, which I explain no, that I'm trying to pay for my order. She than hands me my order and closes windows right away, but I check my order and there's no apple slices or extra order of nuggets. So when she opens the window wondering why I haven't left I told her about my missing items. I pay her for the missing items since they didn't charge me, so that's fine. Than gives me a bag, receipts and apple slices closes window again before I can check my bag, to which it had large order of FRIES!!! instead of the nuggets!!! I'm there waiting for them to open the window, but had to hunk my horn cause they didn't bother coming to the window. Once they do, I tell them, they charge for the extra order of nuggets but gave FRIES! the guy at the window said ok OK fine, than closes the window, than the manager comes to the window gives me the nuggets and didn't say a word, not even am opology. To which I tell her, it be nice if you and your employees pay attention to your customers, to which she replied, we're only humans and you don't need to get upset just for an order of nuggets. Obviously she missed the whole point!! Is not just an order of nuggets, is having to go through so many loops and back and forth just to get my order right. When I noticed that the young lady at the window had difficulty with English I even talk to her in Spanish, and even at that got my order wrong!! So why not hired competent employees that can actually get the orders right, know about customer service and care about their jobs and not just getting pay for lame work performance!!

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 1800 E 8th St, Odessa, TX?

The McDonald's at 1800 E 8th St, Odessa, TX is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 10:00 PM on Friday and Saturday.

What are the delivery service hours for this McDonald's location?

Delivery is available daily from 5:00 AM to 11:30 PM at this McDonald's location.