Jimmy John's

Reviews

• DH

  Dana Humphries

  Nov 28, 2025
  5.0
  The young white man with glasses and a type 1 diabetes tattoo on his arm was so nice to us. He was able to recommend to us a good sandwich and the chips that complement it. He was so pleasant and friendly really was able to multi task and help us and the Doordasher that came in. Now that is a tasty sandwich.
• MR

  Ms. Ro

  Oct 18, 2025
  1.0
  I was totally ignored when I walked in. There was a Caucasian man and an African-American woman in there. It appeared as though they were preparing sandwiches for a large order and they gave me the impression that I had interrupted them. I stood at the counter for a few moments before The very annoyed African American woman came over to the register and very rudely said what can I get for you? She was very unpleasant unfriendly and her entire demeanor spoke to not caring at all about customers or customer service! After giving her my order, I watched the Caucasian man Begin to prepare my sandwich and then slide it down as though she was supposed to finish it when he noticed that she didn't go to finish the sandwich. He grabbed the packet of meat and slammed it down on my bread with the cheese all while I was watching and as though he wanted me to know he was annoyed that he had to finish my sandwich and was interrupted with his large order the rude African-American girl handed me my bag didn't say thank you have a nice day or anything! I then went to make my drink stopped back by and ask the Caucasian man for the store manager name which he told me it was Matthew Poyte. Even after asking his name, he never once asked me if there was a problem or if anything was wrong or something that he could help address nothing it's as though they did not care at all how I felt. This is the second time in the past year that I've gone to this location only because I absolutely love Jimmy John's sandwiches, but I avoid going often because I hate the service there! As I looked at your reviews, I can see that I'm not too far off and what I'm saying because the previous review says the same thing. Matthew, if you care anything about this store, I'm not sure if you own it or if it's a franchise, your people don't care anything about the service they're delivering in your store and as for Jimmy John's as a manager myself, there's no way I would ever tolerate this type of behavior in my establishment. Jimmy John's has a reputation for friendly service and great food! You guys need to fix this, and I thought you should know that as of the result of the last reviews and customer experiences , the horrible service is still happening at this location!