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H-E-B

4.4
(3287 reviews)

Business Details

3801 E 42nd, Odessa, TX
79762, United States
(432) 362-4500
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3801 E 42nd in Odessa, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
3801 E 42nd, Odessa, TX
79762, United States

Hours

Reviews

4.4
3,287 reviews
5 stars
2,207
4 stars
659
3 stars
209
2 stars
68
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees providing excellent service.

Store Cleanliness

The store is frequently noted for being clean and well-maintained, contributing to a positive shopping experience.

Crowding Issues

Several reviews highlighted the store's overcrowding, especially during peak hours, leading to a frustrating shopping experience.

Product Quality

Customers expressed concerns about the quality of produce and other items, with reports of spoiled goods and inconsistent stock.

Curbside Experience

Numerous complaints were made regarding the curbside pickup service, citing issues with order accuracy and customer service.
  • MC
    Matt Crad
    Feb 14, 2026
    1.0
    I stopped shopping here about 2 years ago but popped back in just to look for something today...omg. This place is absolutely horrible now. Customer base has been completely gentrified to non English speakers. They did something to make each isle much narrower as well making the alreadymore crowded place completely insufferable. I will gladly pay a little more money per product to avoid this place like the plague. Sad to see.
  • CS
    Clayton Smith
    Feb 14, 2026
    1.0
    I want to see less PUSH of MRNA VACCINES and start carrying ivermectin for OTC distribution. GOVERNOR ABBOTT helped sign into law for us to flex our rights. Be for the Texan, not destroy Texan
  • SB
    Sonia Barlow
    Feb 14, 2026
    5.0
    Quick and easy, wish it were bigger but it is big spring so I get it! ❤️
  • HH
    Hannah
    Feb 11, 2026
    1.0
    I just had the worst experience placing a delivery order. I put in the correct delivery address and the delivery driver couldn’t deliver my groceries. I had to call multiple store locations to track down my order because no one could find it in the system. Once I found my order, the store stated my groceries couldn’t be delivered. I got transferred to someone from customer service who stated there was a glitch in the app and the HEB app just generated the address most similar to the one I had entered. I have still been told there is nothing that can be done but I have not received any confirmation that my order has been refunded. I received a confirmation that my order was delivered but yet I have no idea where the groceries went. I now have to wait another day to get a call back from customer service since no one on the phone could help me. I have no idea when I’ll receive my refund and I can’t even get the groceries I need until it is fully refunded. The customer service worker clearly stated it was a mistake by the HEB app and yet they are doing nothing to help fix this.
  • JV
    Justine Vega
    Feb 7, 2026
    5.0
    I really love HEB but both HEB stores in Odessa are so crowded. I moved here from another part of Texas and I'm begging you HEB please open another store or market in the Odessa or Midessa area.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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