Dairy Queen

3.9
871 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
2761 North Grandview Avenue, Odessa, TX
79762, United States

Hours

Reviews

3.9
871 reviews
5 stars
425
4 stars
203
3 stars
94
2 stars
45
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several customers reported issues with food quality, including cold items, incorrect orders, and melted ice cream.

Cleanliness

While some customers noted a clean dining area, others mentioned unsanitary conditions and a lack of attention to cleanliness by staff.

Order Accuracy

Many customers experienced problems with order accuracy, receiving incorrect items or incomplete orders.
  • JJ
    Jeremy
    Dec 26, 2025
    2.0
    Ordered an XL Chili Cheese dog and chili cheese fries. They mess up and give a small chili dog, no cheese and Texas size chili cheese fries and tell me they “can’t” fix my order. Finally they attempt to fix my order but get it wrong again, roll their eyes when I tell them it’s still wrong. They finally fix it, but I’m questioning whether to eat it now or not. Most uncomfortable meal to eat. What kind of customer service is this?
  • LE
    Larry Espinoza
    Dec 16, 2025
    5.0
    Great service when I placed my order. Quick and no hassle. Time from ordering to receiving the ice cream wasn't too long since their drive thru was busy. They were able to get orders for both in a timely manner. The chocolate Choco brownie extreme tasted great and hit the spot.
  • CL
    Crissy Lopez
    Nov 8, 2025
    5.0
    Our service was great and fast, lisssette was our cashier and she was so sweet and nice. Definitely recommend
  • CC
    Chris
    Oct 23, 2025
    1.0
    3 people in the lobby already eating and two cars in the drive thru yet its taken 15 minutes to make one blizzard. will not be coming back ever
  • DD
    Debra
    Oct 2, 2025
    1.0
    Took my grandbabies to have dinner, we walk up and the lady at the counter looking at me and my grandbabies with distaste, no welcoming greeting nor smile, but I still continue placing my order she hands us our cups, they go to fill their drinks up and she is literally looking at them like they are going to break the Coke machine. I knew i should have just walked out and gone somewhere else but my grandkids were excited to have dairy Queen. We go sit down, the same lady that took her order came and just dropped our food on the table and walked away. I'm trying to be nice and cheerful not rude and mean in front of my grandkids. my granddaughter opens up her bag of chicken tenders and her gravy was spilled inside the bag, my granddaughter said it was okay she wasn't going to eat her gravy, she said maybe the lady was just having a bad day. Well this lady just turned my good day into a bad day just coming here, my burger was slightly cold, french fries weren't fresh. Anyways She was excited for her free dairy Queen cone so we went up there and we placed the order, another customer comes in they place an order next thing I know the lady in the back is yelling number three we were number one, well she got her Sundae she walked out and we were still standing there waiting for my granddaughters cone. So I approached the counter where the lady yelled number three and I asked her how long was it going to be for my ice cream cone and she told me how rude can you be. I told her I wouldn't be rude if I would have gotten my order first I felt that I was skipped. So she literally made me an ice cream cone that just had a dollop of ice cream on it not the pretty ones that they make. I was going to return it but my granddaughter saw her ice cream cone and she was all excited over it so I just handed it to her and just walked out with the intention of never coming back in here again. If you're not happy working at dairy Queen then you should go work somewhere, instead of being there with a sourpuss face greeting customers.

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Odessa, TX?

Dairy Queen is located at 2761 North Grandview Avenue, Odessa, TX 79762.

What are the operating hours of Dairy Queen Odessa?

Dairy Queen Odessa is open daily from 10:00 AM to 11:00 PM.