**Concerns Regarding Service and Hygiene**
I would like to express my dissatisfaction with my recent experiences at this establishment.
- **Soda Machine Issues:** The soda machine has been out of service for an extended period, which is quite inconvenient for customers.
- **Staff Attitude:** The employees often display a lack of professionalism and courtesy. Each visit seems to feature different staff members, leading to inconsistency in service.
- **Hygiene Practices:** There are significant concerns regarding food preparation. Sandwiches are frequently served without proper glove usage, raising hygiene issues.
Overall, these factors contribute to a disappointing dining experience, and I hope management can address these concerns for the benefit of their customers.
D2
Damonski 2.0
Oct 2, 2025
1.0
People that work here do not care. Stood in front of the register for about 15 minutes with nobody in sight. Called the phone for the business and let it ring about 20 times and the guy finally came out the back. Stayed on his Bluetooth head phones talking with somebody else the whole time I ordered. Multiple people came and gone while I was waiting for my food because he was to busy on his Bluetooth headset than helping costumers. Just sad to see such a good food spot go down the gutters like this.
N3
Nyssa :3
Aug 25, 2025
1.0
Went to go order yesterday they gave me my food but didn’t give my bfs sandwich when asked about the sandwich they were trying to say that I only ordered boneless wings which is false because my total came out to 25 dollars. Teenage white girl was being rude trying to say that I was lying!
LB
Lianys Bermejo
Mar 3, 2025
1.0
Un trato pésimo le pedí una cosa y me dio otra con muy mala forma no vuelvo a comprar la chica que estaba en la tarde del lunes 3 de marzo muy mal trato con sus clientes no recomiendo visitarlo
WB
Will Barber
Jul 11, 2023
1.0
Not sure what happened to this place a couple months ago it was great food great service, twice I’ve been this month and it’s been complete garbage, horrible service and food was bland, dry and over cooked, my sandwich was completely wrong and they told me to pick the veggies off I didn’t want , sad to say I won’t be back!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Music City Mall?
Charleys Cheesesteaks at Music City Mall is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service as their delivery hours are closed every day of the week.
Is there a drive-through option available at Charleys Cheesesteaks?
No, the drive-through service is closed every day and is not available at Charleys Cheesesteaks.
What are the pickup hours for orders at Charleys Cheesesteaks?
Pickup orders can be placed Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can customers place takeout orders at Charleys Cheesesteaks?
No, takeout service is not available as the takeout hours are closed every day.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 4101 E 42nd St., Odessa, TX 79762, United States, inside Music City Mall.
What nearby dining options are available around Charleys Cheesesteaks?
Nearby dining options include Sweet Tooth (fast food and ice cream), Wall St Cocina Odessa (Mexican and taco restaurant), and Giovanni's Pizza (Italian restaurant). Customers can enjoy a variety of cuisines before or after their visit.
Are there any entertainment venues near Charleys Cheesesteaks in Music City Mall?
Yes, nearby entertainment venues include Mcm Skating Rink (amusement and water park) and MCM Rink N' Roll (roller skating rink and sports venue), great for family fun before or after dining.
What retail options can I find near Charleys Cheesesteaks?
Nearby retail stores include Sephora inside JCPenney for beauty products, RadioShack for electronics, and JCPenney department store for clothing and shoes, convenient for shopping trips around your meal.
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