At Papa Johns Pizza in Northlake, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Northlake pizza for any occasion. Call us for pizza delivery in Northlake or stop by 13620 RACEWAY DR. for carryout to order the best pizza in Northlake, along with breadsticks, wings, and more!
I thought the reason I had received overcooked / burnt pizza was because I asked for it well done. Which I always do but I was still trying to find a reason why all of the sudden the service dropped so much at this location. I have been buying from here several times and always order well done and have never received pizza like this. I would have returned it but I caught too late, the kids were really hungry and they ate it like that.
I'm not one of those that will waste time in trying to get my money back but I'm at the edge of doing it.
Now seeing all the pictures from other people commenting the same issue, I see this is becoming a norm at this location.
ED
Emily Dalrymple
Mar 13, 2026
5.0
Fast service, pizza is always delicious and customer service is very friendly. Thank you!
CT
Chris Taylor
Jan 16, 2026
1.0
This was the worst fast food experience I’ve ever had and that’s no exaggeration.
I ordered pizza on 1/14 around 5-5:15 pm.
Around 6:10 pm my order was cancelled without explanation.
I waited 5 minutes to see if I’d get any information and then ordered from another pizza place.
About five minutes after that, Papa John’s restarted my order, again without any communication.
By the time it was over, I’d spent $70 on pizza, the Papa John’s version being overcooked and an hour late.
To add insult to injury, no one had contacted me and all I got was a coupon for free cheese sticks.
Sure, that’s going to cover $70 for pizza I no longer wanted.
I’d be ordering from Papa John’s as a company for 30 years.
That ended on 1/14.
Do not use this location at all.
Edited as of 1/20: Still zero contact from the store or corporate.
I’ll be sending a letter to the CEO and deleting my app. My patronage was not valued in any way.
SR
Sarah Rivera
Nov 2, 2025
1.0
The interior was filthy, floors sticky, counters covered in crumbs. The staff were incredibly rude, barely acknowledged me, and acted like helping customers was an inconvenience. The entire atmosphere was unwelcoming and unhygienic. I won’t be returning to this location and strongly suggest others avoid it as well.
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