At Papa Johns Pizza in Northlake, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Northlake pizza for any occasion. Call us for pizza delivery in Northlake or stop by 13620 RACEWAY DR. for carryout to order the best pizza in Northlake, along with breadsticks, wings, and more!
This was the worst fast food experience I’ve ever had and that’s no exaggeration.
I ordered pizza on 1/14 around 5-5:15 pm.
Around 6:10 pm my order was cancelled without explanation.
I waited 5 minutes to see if I’d get any information and then ordered from another pizza place.
About five minutes after that, Papa John’s restarted my order, again without any communication.
By the time it was over, I’d spent $70 on pizza, the Papa John’s version being overcooked and an hour late.
To add insult to injury, no one had contacted me and all I got was a coupon for free cheese sticks.
Sure, that’s going to cover $70 for pizza I no longer wanted.
I’d be ordering from Papa John’s as a company for 30 years.
That ended on 1/14.
Do not use this location at all.
Edited as of 1/20: Still zero contact from the store or corporate.
I’ll be sending a letter to the CEO and deleting my app. My patronage was not valued in any way.
SR
Sarah Rivera
Nov 2, 2025
1.0
The interior was filthy, floors sticky, counters covered in crumbs. The staff were incredibly rude, barely acknowledged me, and acted like helping customers was an inconvenience. The entire atmosphere was unwelcoming and unhygienic. I won’t be returning to this location and strongly suggest others avoid it as well.
RS
Robert Smith
Oct 25, 2025
5.0
Great quality and always fast delivery. The pizza is awesome. Opposite of Dominoes.
WH
Wildpat Hanlon
Oct 24, 2025
1.0
I called directly to the store hit the line to talk to manager. I had somebody you can't even speak who was talking under their breath and I simply asked that crispy pepperoni bites. I'm a food review guy and I'll saw somebody else doing a review on them, she can answer the question. She didn't know what they were then she justasked talk to somebody else and yeah, I'll do not agree with that service whatsoever.
GB
Grant Butler
Oct 16, 2025
1.0
10/16/2026
Placed an order, put garlic dipping sauce on three slices of my pizza, took one bite of my pizza then threw up, look at date of garlic sauce which is on the bottom it was MAY 17 25, it expired 5 months ago. Went to the store for refund and I took the garlic sauce with me
Employees said part of the date came off, all they did was make excuses never apologized, never took accountability, I said I just want my money. I did I did take pictures of everything, I don't know how to add a picture to this post.
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