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Wendy's

3.3
(1547 reviews)

About

Fast Food RestaurantWendy's
At Wendy’s in North Richland Hills, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s North Richland Hills, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5161 Rufe Snow Dr, North Richland Hills, TX
76180, United States

Hours

Reviews

3.3
1,547 reviews
5 stars
513
4 stars
311
3 stars
246
2 stars
123
1 star
354

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for their friendliness, while others are reported as rude and dismissive.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food quality, leading to frustration and disappointment.

Speed of Service

Numerous reviews highlight slow service, with long wait times reported both in the drive-thru and for in-store orders.

Food Quality

Customers frequently complained about cold, old, or improperly prepared food, indicating a decline in quality.

Cleanliness

Several reviews mention unsanitary conditions within the restaurant, contributing to a negative dining experience.
  • KM
    karen mills
    6 days ago
    5.0
    Was at the store 7:pm Thursday was waited by Bryan and David very nice young men was very pleased by my service
  • AA
    Alexandria Aldaco
    Feb 15, 2026
    5.0
    The ladies and gentlemen working on February 14th at 11:45 did amazing. Their system went down and they still got both my orders out quickly and were extremely friendly
  • AI
    Airel Isaacson
    Feb 9, 2026
    1.0
    I just had a very disrespectful experience while trying to place an order. I asked a simple question about the meal price after being told that medium cups were unavailable, and the response I received was rude and dismissive. Customer service matters. Tone and attitude are just as important as accuracy when taking orders, and this experience fell well below expectations. I hope management addresses how customers are spoken to moving forward.
  • EL
    Erik LJ
    Jan 13, 2026
    1.0
    Place is straight trash, keep driving. Save yourself the headache and your money
  • AI
    Arianna Izeppi
    Jan 12, 2026
    1.0
    We all ordered Baconators, and none of us had adequate levels of bacon on the burgers. Whether that's Wendy's changing their standards or the workers being lazy and giving us whatever was easiest/available is unclear, but I know that other locations have given us more than four half-slices of bacon on a burger whose main attraction is bacon. Not to mention the service was slow despite there being very few other customers, and our order was nothing intricate or complicated. Three baconators meals with fries and frostys. Very disappointed, and we won't be back.

Frequently Asked Questions About Wendy's

Is Rufe Snow Dr Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of Wendy's drive-thru at 5161 Rufe Snow Dr, North Richland Hills?

The drive-thru is open daily from 10:00 AM to 1:00 AM.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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