Wendy's

3.3
1531 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in North Richland Hills, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s North Richland Hills, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5161 Rufe Snow Dr, North Richland Hills, TX
76180, United States

Hours

Reviews

3.3
1,531 reviews
5 stars
507
4 stars
309
3 stars
246
2 stars
121
1 star
348

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised individual staff members for their excellent service, while many others reported rude or unhelpful behavior from employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor quality of food received.

Speed of Service

Many customers expressed frustration with slow service, particularly in the drive-thru, with long wait times reported consistently.

Food Quality

Feedback indicated that food quality was often subpar, with complaints about cold, old, or improperly cooked items.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions and a need for better maintenance.
  • JM
    Jennifer Mathew
    Nov 7, 2025
    3.0
    The staff at night are A+. Everything is always great. During the day, not even close! Management is lazy and the workers are not even paying attention. There's one older gentleman who works the front counter and poor guy is disabled yet still doing the most. Get it together day shift!
  • BH
    Brittany Harris
    Nov 5, 2025
    1.0
    Yup, that's raw meat in my French fries container. 🤮 Safe to say I'll never come back to this location and after reading the recent reviews idk why anyone is still coming to this location.
  • AB
    Annie Booker
    Oct 31, 2025
    1.0
    This is the worst Wendy’s I have even been too. Service is slow. They gave me food that seemed like it came out the freezer . My sandwich did not have cheese or onions. I go back in they said oh we don’t have any cheese or onions . So you mean to tell me you just gone serve me these two burnt patties, hard fries and cold nuggets after having me wait 20 mins. Okay can I get refund ? No my manager says we aren’t allowed to refund . So you don’t have the food , took my money and won’t give it back . The store was filthy on the inside food everywhere on the floor, the stoves were dirty everything in there was dirty . They need to shut that place down. The health department needs to come and put some red tape up and I really want my $15.60 back .
  • ME
    Marcus Estrada
    Oct 30, 2025
    1.0
    We waited 20 minutes to get room temperature food after a long day at work with sleepy kiddos in the car who were ready to go home and have dinner. This is unacceptable. We saw a lot of people bail from the drive thru because they were sick of waiting so long. Please avoid this location and take your hard earned money elsewhere.
  • AB
    Adrian Najera Baray
    Oct 26, 2025
    5.0
    Me encanta las hamburguesas y los frostis

Frequently Asked Questions About Wendy's

Is Rufe Snow Dr Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.