Taco Bell

3.7
837 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 8389 Grapevine Hwy in North Richland Hills. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
8389 Grapevine Hwy, North Richland Hills, TX
76180, United States

Hours

Reviews

3.7
837 reviews
5 stars
374
4 stars
154
3 stars
125
2 stars
39
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.

Food Quality

Mixed reviews on food quality, with some praising freshness and taste, while others complained about cold, poorly prepared items and even food safety concerns.

Staff Performance

Staff behavior varied widely; some employees were noted for their friendliness and efficiency, while others were described as rude or inattentive.

Cleanliness

The location was generally reported as clean, but there were isolated incidents of unsanitary conditions and pest issues.
  • MD
    Melody Diaz
    Jan 6, 2026
    5.0
    Elizabeth is a sweet girl. Do not believe the negative comments. People who complain on someone who clearly is working hard are too entitled and has never had a customer service job. This girl deserves a raise.
  • LC
    LJ Campbell
    Jan 6, 2026
    5.0
    I find it crazy when I was standing right there when the young lady in the picture below took my order with no issues but this impatient lady was standing there taking pictures of her! Id be so livid if some stranger was taking pictures of my daughter. If you notice in her review the girl was busy doing orders! Please keep our young women safe and do not post photos of them online for weirdos! I ALSO find it very contradicting that the photo shows the young lady WORKING! Anyways my order was taken in a timely manner I just noticed some very impatient customers! Good job guys! Im glad I came here and saw the nasty review so I could give my side 😌
  • HH
    Harrison
    Dec 28, 2025
    5.0
    Okay idk if these other reviews are just disgruntled boomers or russian bots with the sole mission of destroying this TB, because this is literally the best taco bell I've ever been to. My family actually stopped going to TBs because the quality, accuracy and experience was always awful- until we found the Blvd 26 taco bell 🥰 They always make our order right and PACK the items full. I'm never skimped on my lettuce or cheese and they're the only location that makes cheesy potato tacos with fresh fried potato. If taco bell has hurt you in the past, try this one. They're so good. They seem to know me by name now which speaks to how much of a chalupahead I am 😭
  • CA
    Casey Asher
    Dec 23, 2025
    1.0
    We visited on a Sunday night around 8:30. There was no one in the dining area when we arrived, but a handful of cars were in the drive through. Thirty minutes later, we finally left with our small order of three burritos and one order of fries. Problem one: only three employees total in the entire store. Problem two (the main problem): corporate appears to have created a competition between the local franchises to see who can process the drive through the quickest. A screen above the order screen at the drive through showed the average order fulfillment times of local franchises, along with this store’s times. The consequence was a complete disregard for the orders placed at the counter. Multiple times we asked the high-school aged kid at the counter where our order was at, and his response (when he bothered to give us one at all) was only “we have some big orders.” Sometimes he’d respond, “I’ll check on it,” and would rush back to the drive through without ever actually giving us an update. We watched countless drive through orders fulfilled, kept to less than two minutes and 30 seconds per car according to the screen, while our orders languished in some kind of Taco Bell purgatory. That model probably seemed like a good idea at the time to some corporate middle manager, but let me tell you, it’s coming at the cost of whole-concept customer service as it was clear the workers were shelving our order in favor of the drive through to prop up their competitive ranking.
  • CI
    chloe izzo
    Dec 23, 2025
    1.0
    Had the worst experience. Waited 2 full hours for 1 nacho fry and 2 drinks to be soggy find a LONG BLACK HAIR in my nacho fries absolutely disgusted. Workers will awful, rude, and sassy never again.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at this Taco Bell location?

The drive-through is open from 9:00 AM to 1:30 AM Monday through Thursday and Sunday, and from 9:00 AM to 2:00 AM on Friday and Saturday.

Where is this Taco Bell located?

This Taco Bell is located at 8389 Grapevine Hwy, North Richland Hills, TX 76180, USA.