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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in North Richland Hills, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8875 Grapevine Highway for the ultimate SONIC experience!
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including cold, greasy, or improperly prepared items.
App and Ordering Problems
Customers experienced issues with the mobile app and kiosks, leading to confusion and delays in receiving orders.
Positive Experiences
Despite the negative feedback, some customers praised the drinks and specific staff members for their friendly service.
PW
Patti Wissore
Feb 10, 2026
1.0
I ordered 2 drinks on the app. When I picked them up (1 cherry lemonade, 1 cherry limeade), the lemonade had the lime flavor mixed in and the limeade was just the soda and cherry flavoring. I called to complain and was told to come back and get another order. I arrived, told them who I was and what I ordered. Then waited 15 minutes (playing on my phone) before I noticed 2 cars come and go with orders. An attendant stopped and asked me if I was waiting for an order, I explained. She went in and immediately came back with my order. Turns out, the manager made the order and sat it on the counter without informing anyone who or where it was for. Worst service.
WC
William Cahill
Jan 28, 2026
1.0
Place is closed yet their app will still take your money. Ordered before I got to the store like I normally do, I get there and no one is there. God-awful thieving company. Honestly in shock. How have they not been sued yet???
Edit: this was at 2pm in the middle of the day. Nowhere on google or the sonic app does it say they’re closed. You can see a huge line of receipts that have been printed throughout the day in the window, so clearly I’m not the only one they’ve been scamming. Beware.
BC
Bishop Cude
Oct 23, 2025
1.0
Went 10-15 minutes before closing. It's 10:55pm now. I went and saw it was open and turned in. I went for mozzarella sticks, and a couple Frito wraps with a small drink. I was told no food would be made as the kitchen was closed. No where does it say the kitchen closes before 11. I get it I've worked good service, hell I've worked for a sonic location previously. If it was before 11 we didn't deny customers. Little disappointed but I'll probably go again. Definitely before 10:45-10:50 though.
RR
Rids
Oct 17, 2025
5.0
Stopped by on a hot day and got the Blue Coconut Slush and Lemonade slush, it was so refreshing and honestly reminded me of being on the beach! The team was super quick and really sweet. Great experience overall!
LL
Lorraine
Oct 17, 2025
1.0
Bad service really rude customer service really bad
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