McDonald's

3.7
2809 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5140 Rufe Snow, North Richland Hills, TX
76118, United States

Hours

Reviews

3.7
2,809 reviews
5 stars
1,155
4 stars
597
3 stars
461
2 stars
176
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru and counter.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.

Food Quality

Customers expressed dissatisfaction with the food quality, noting issues such as cold or improperly cooked items.

Cleanliness

While some customers appreciated the cleanliness of the dining area and restrooms, others reported unsanitary conditions.

Management Issues

Several reviews highlighted poor management practices, including unhelpful responses to complaints and lack of accountability.
  • BM
    brandi M
    3 days ago
    1.0
    Multiple times I’ve gone through the drive thru for a coffee and they either forget to add my sugar, or give it to me without stirring the drink without offering a stirrer. I’ve mentioned this before and still it happens to me in the drive thru. At least offer stir sticks to customers if you cannot stir the drink. If employees are behind and cannot take the time to add sugar or stir the drinks please make sure to tell your staff to hand out sugar packs and stir sticks to customers to get the drink correctly that we are paying for.
  • GL
    Gabrielle Lespron
    5 days ago
    2.0
    They give you a number so they can bring the food out to you but they never brought it out i had to go ask for it after I saw they brought the other customers theirs. Plus the kids playground smelled like an animal barn very weird smell and they do not allow you to get your own drinks you have to ask them for any thing you need each time, very inconvenient!
  • KB
    Kyle Baker
    6 days ago
    2.0
    Lunch and the burgers were small other McDonald's have regular half inch patties these were miniscule comparatively
  • JI
    James Inayat
    Nov 14, 2025
    5.0
    it's has fast service and great staff. Does get grounded right after school is out but other then that it's good.
  • AS
    Audrey Seifert
    Nov 5, 2025
    1.0
    This is hands-down the WORST location. Wouldn’t help me with a birthday purchase months back and now my husband was just burned. Our order was completely wrong this past weekend. We spoke to a manager that helped us over the phone after we told her the receipt number. She said to come in and she would take care of our next meal. Fast forward to today, that same lady told us we couldn’t get food on the house and that we still needed to present her with a receipt. Really rude and not friendly. We will be taking our business somewhere else permanently.

Frequently Asked Questions About McDonald's

What are McDonald's North Richland Hills regular operating hours?

McDonald's North Richland Hills location is open 24 hours a day, 7 days a week.

Is McDonald's North Richland Hills open for delivery service all day?

Yes, the delivery service is available 24/7 every day at this McDonald's location.