Business Details
About
Mexican Restaurant
Chipotle North Richland Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
9127 Grapevine Hwy, North Richland Hills, TX
76180, United States
Hours
Reviews
3.9
734 reviews
5 stars
371
4 stars
151
3 stars
65
2 stars
37
1 star
110
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, stale chips, and poor flavor.
Customer Service
Many reviews highlighted poor customer service, including rude staff, lack of communication, and unhelpful responses to complaints.
Cleanliness
Numerous customers noted that the location was often dirty, with overflowing trash, unclean tables, and messy food preparation areas.
Portion Sizes
Several reviews mentioned small portion sizes and inadequate servings of ingredients, leading to dissatisfaction with value for money.
Management Issues
Frequent comments pointed to poor management practices, including staff training deficiencies and operational disorganization.
- JHJoaquin HernandezNov 15, 20251.0Homegirl at the register her names probably Jennifer. But not sure if she uses someone else's log in info for register. She just be standing there don't even talk and don't hand over the food once the line workers prepare it. She just stares at you dumb found. She be hiding in the hall that leads to the restroom too on her phone. She made a 🤷🏾♀️ face when we was just standing there for her to hand over food like if it isn't her job to give it to us. Like girl come on. Other than that the food is amazing.
- LMLeah MassingillNov 10, 20251.0The employees seemed more interested in talking to each other than taking orders. They were out of multiple meats and add-ons, and the food I received was stone cold. The chicken that I ended up getting since they were out of the meat I actually wanted was tasteless.
- CCClaudia CastilloNov 9, 20251.0Food was horrible.White rice was sticky and no taste at all.Steak had too much fat .Pinto beans no taste.And most gross part was the guacamole had some of the seed in it.Felt somthing hard while I was chewing and it was brown like the outside of the avocado seed..That was disgusting worst 14$ spent for a burrito.
- ECEJ CarranzaOct 15, 20255.0Totally a fresh taste.
- AAAchaeSep 23, 20251.0I'm a fan of Chipotle, but this location does such a poor job with their food. There were so little meat half my burrito was just rice. The rice was a paste. The girl who put the salsa only poured the juice from the salsa without any actual pieces and looked proud doing it. Management obviously is the issue here and I'm swearing off this location forever
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in North Richland Hills offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill in North Richland Hills?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in North Richland Hills?
It is located at 9127 Grapevine Hwy, Ste 100, near Kroger grocery store and Kroger gas station in North Richland Hills, TX 76180.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online for this location?
Yes, you can order online via their official website or Chipotle app.
How can I contact Chipotle Mexican Grill in North Richland Hills?
You can reach them by phone at +1 817-428-9770 or email at tx.0424.nrichland@chipotle.com.
Does Chipotle North Richland Hills have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What nearby places can I visit before or after dining at Chipotle?
Nearby places include Bubble Chews for bubble tea, Luxury Nail Spa for beauty services, and A Wok That Rocks for Asian cuisine.
Are there options for getting a coffee or smoothie near Chipotle North Richland Hills?
Yes, you can visit Nepa Tea or Roots Coffeehouse nearby for bubble tea, smoothies, or coffee.
Is there a place to refuel or grab convenience items near Chipotle?
The Kroger Fuel Center nearby offers gas, convenience store items, and coffee, making it convenient for a quick stop.