Business Details
About
Mexican Restaurant
Chipotle North Richland Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
9127 Grapevine Hwy, North Richland Hills, TX
76180, United States
Hours
Reviews
3.9
738 reviews
5 stars
372
4 stars
151
3 stars
66
2 stars
37
1 star
112
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked chicken, bland rice, and stale chips.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, lack of communication, and inattentiveness.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and a messy food preparation area.
Portion Sizes
Customers expressed dissatisfaction with portion sizes, stating they have become smaller and inconsistent.
Management Concerns
There were complaints about poor management practices, including staff being untrained and lack of oversight leading to service failures.
- NSNoah StuenziJan 6, 20261.0Women was rude and did not know how to rap a burrito terrible experience never going back.
- GCGabriela CadenaDec 8, 20251.0bought the family feast for the first time for pickup and was disappointed. The chicken was overcooked and had to throw it away due to digestive issues resulting from eating it. Lots of tables were dirty. Will not return. P.s. don't waste your time sending an email etc... no response will be given. I have deleted the app and unsubscribed from their emailsz last Chipotle meal for me and my family.
- HSHelen SlaterNov 29, 20253.0Portions are getting smaller and smaller its ridiculous
- JHJoaquin HernandezNov 15, 20251.0Homegirl at the register her names probably Jennifer. But not sure if she uses someone else's log in info for register. She just be standing there don't even talk and don't hand over the food once the line workers prepare it. She just stares at you dumb found. She be hiding in the hall that leads to the restroom too on her phone. She made a 🤷🏾♀️ face when we was just standing there for her to hand over food like if it isn't her job to give it to us. Like girl come on. Other than that the food is amazing.
- LMLeah MassingillNov 10, 20251.0The employees seemed more interested in talking to each other than taking orders. They were out of multiple meats and add-ons, and the food I received was stone cold. The chicken that I ended up getting since they were out of the meat I actually wanted was tasteless.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in North Richland Hills offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill in North Richland Hills?
The restaurant is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in North Richland Hills?
It is located at 9127 Grapevine Hwy, Ste 100, near Kroger grocery store and Kroger gas station in North Richland Hills, TX 76180.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle online for this location?
Yes, you can order online via their official website or Chipotle app.
How can I contact Chipotle Mexican Grill in North Richland Hills?
You can reach them by phone at +1 817-428-9770 or email at tx.0424.nrichland@chipotle.com.
Does Chipotle North Richland Hills have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What nearby places can I visit before or after dining at Chipotle?
Nearby places include Bubble Chews for bubble tea, Luxury Nail Spa for beauty services, and A Wok That Rocks for Asian cuisine.
Are there options for getting a coffee or smoothie near Chipotle North Richland Hills?
Yes, you can visit Nepa Tea or Roots Coffeehouse nearby for bubble tea, smoothies, or coffee.
Is there a place to refuel or grab convenience items near Chipotle?
The Kroger Fuel Center nearby offers gas, convenience store items, and coffee, making it convenient for a quick stop.