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Brand Certified

Chipotle Mexican Grill

3.9
(1096 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Rufe Snow is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5100 Rufe Snow Dr, North Richland Hills, TX
76180, United States

Hours

Reviews

3.9
1,096 reviews
5 stars
589
4 stars
190
3 stars
108
2 stars
60
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported issues with food quality, including undercooked ingredients, incorrect orders, and overall dissatisfaction with taste.

Portion Sizes

Several reviews mentioned that portion sizes were consistently smaller than expected, leading to disappointment among customers.

Cleanliness

Multiple customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions.

Availability of Ingredients

Customers frequently complained about the unavailability of key ingredients, such as steak and rice, during their visits.
  • DW
    Debbie Williams
    6 days ago
    3.0
    We love Chipotle, but the past 2 times I have been there the food is so spicy hot we can hardly eat it. We ordered the chicken bowl and usually not spicy so do not know why these were so hot.
  • JC
    Jennifer Cleary
    Feb 20, 2026
    5.0
    We were greeted by a friendly young man that took our order & handled us quickly. Food was very fresh & the portions were more than generous. The establishment was also very clean.
  • NN
    natalie018ify
    Feb 18, 2026
    1.0
    No steak at 6pm is crazy. Had to get chicken and am not enjoying my food at all. Why?? I left when one of the workers was making chicken. Like where is the steak, so disappointing, did you forget to make the order from your supplier. I am so disappointed.
  • LL
    Leilani
    Jan 29, 2026
    1.0
    Came in around six pm line worker immediately made feel extremely uncomfortable with his attitude clearly irritated with people coming in and eating which from my understanding is how this establishment makes money. Maybe food service just isn’t the tattooed gentlemen’s strong suit
  • RV
    Randy Valdez
    Jan 16, 2026
    1.0
    I ordered food for the family and the fajita kids meal had their hot red salsa drizzled on the steak when I specifically ordered it with "no hot salsa". My kid was gagging and, in a panic, and I was too as I was unsure what caused it. I looked at his to-go plate and noticed the hot red salsa they have that was mixed in with his steak. I truly felt it was careless and uncaring of them to just proceed and box it up and not remake the plate when preparing it especially on a kids plate. I know you might have some spillage in the prep line but this was more than a little. Come on guys, do better! I had to pull out the strainer and wash the salsa off his steak before my kid could eat it. I was supposed to eat out and not do kitchen work, but here we are leaving a review in hopes it helps add some light to prevent this in the future and save a kid from a chili panic.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Rufe Snow specialize in?

Chipotle Mexican Grill specializes in customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for the Chipotle Mexican Grill at 5100 Rufe Snow Dr?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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