Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop New Caney US Hwy 59. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.4
318 reviews
5 stars
153
4 stars
34
3 stars
15
2 stars
15
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times for orders, often exceeding the estimated time, and issues with order accuracy.
Food Quality
While many customers enjoyed the wings, there were consistent complaints about soggy fries and greasy food.
Staff Behavior
Several reviews highlighted poor customer service, including rude interactions with staff and lack of accountability for mistakes.
Cleanliness Concerns
Multiple customers noted unsanitary conditions in the restaurant, including dirty dining areas and issues with the ice machine.
- MMMariella MedinaDec 28, 20251.0Came for my online order only to be told they weee out of fries when i pick it up 30mins later! Then when i ask for a refund they cant even do it- just said they would let their manager know and it “should” be refunded in 3-5business days.
- KSKatheryng SalgadoDec 28, 20254.0Always busy but the staff try to help witj whatever they can. Teenagers run the store but do it better than other locations with adults. They do mix up missing items but they are helpful with getting it fixed the next time you can stop by - really appreciated.
- PRPaula RayoDec 21, 20255.0I love the food and the service is great but there are certain times that a bout 2 or 3 slack but most workers are hard workers and i love their wings they come out crispy and good oily a bit!!👌👌
- JRJ RrrrNov 29, 20251.0I WAITED 50 MINUTES FOR 10 WINGS AND BAD SERVICE. I am NEVER rude to restaurants or businesses, but on 11/29 at 1:30 I called for a take out… it took over 5 mins to even get me off hold, that was fine. I ordered, she said 15 minutes to get my food. I go in, get my drink and wait. 35 mind go by!!!! I go up and ask for a refund because it shouldn’t take over 35 minutes for 10 wings and Cajun fries??? It wasn’t so busy that it was impossible to get 10 WINGS OUT!!! I was giving grace for them being a little backed up, but over 30 minutes for 10 wings?? Are they playing back there? All you can hear is laughing and giggling, I didn’t see one person working. The lady at the front has attitude and is smiling when I ask for a refund? She the says it’s 3-5 business days for a refund… I’m like ok well I need one, she then says to come in 30 minutes later or call in 30 minutes for a refund… what???? She gets her manager, and the lady says she’ll get our food in 2 mins… on the screen it says my food was done 10 MINUTES AGO…?? It takes her another 5+ minutes to get my food. It said it was ready for about 15 minutes before I even got it. The customer service is HORRIBLE. Food is HORRIBLE. Wait is HORRIBLE. Please go somewhere else if you want wings. Over 50 minutes for ten wings is a joke😂.
- KRKayla RubioNov 16, 20251.0Absolute trash are fries were thrown into a bag and our bag was soaked in grease we politely asked them to fix the drink machine cause everyone was complaining cause all the drinks were carbonated and disgusting then the front lady said we’re not responsible well damn it’s in the restaurant
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop New Caney US Hwy 59?
You can order classic or boneless wings as well as tenders with over 11 iconic flavors including Lemon Pepper and Original Hot, cooked to order.
What are the operating hours for Wingstop New Caney US Hwy 59?
Wingstop is open daily from 10:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Does Wingstop New Caney US Hwy 59 offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery services.
Can I place a pickup order at Wingstop New Caney US Hwy 59?
Yes, in-store pickup is available daily from 10:30 AM to midnight, extended to 1:00 AM on Fridays and Saturdays.
Is there a drive-through service at Wingstop New Caney US Hwy 59?
No, the drive-through service is currently closed and not available at this location.
What payment options are accepted at Wingstop New Caney US Hwy 59?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Wingstop New Caney US Hwy 59 located?
It is located at 20172 US HWY 59, New Caney, TX 77537, USA.
Are there any nail salons near Wingstop New Caney US Hwy 59?
Yes, Olive Nails and Spa and Royal Nail Bar are nearby nail salons that you can visit before or after enjoying your meal at Wingstop.
What fast food restaurants are close to Wingstop New Caney US Hwy 59?
Nearby fast food options include Wienerschnitzel, McDonald's, Jack in the Box, Taco Bell, and Burger King, providing a variety of choices in the area.
Are there any convenient fuel stations or car wash services near Wingstop New Caney US Hwy 59?
Yes, nearby are Walmart Fuel Station, Chevron Station New Caney, Shell, Mobil gas stations, and Zips Car Wash for auto detailing needs.