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Whataburger

4.0
(2129 reviews)

Business Details

12083 N GRAND PKWY E, NEW CANEY, TX
77357, United States
(281) 354-4227
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12083 N GRAND PKWY E, NEW CANEY, TX
77357, United States

Hours

Reviews

4.0
2,129 reviews
5 stars
1,194
4 stars
372
3 stars
177
2 stars
91
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about cold or improperly prepared items.

Customer Experience

Several customers highlighted positive experiences with specific employees, but many expressed frustration with overall customer service and order accuracy.

Cleanliness

Multiple reviews noted unsanitary conditions, including dirty tables and concerns about food handling.
  • JB
    Jonathan Buchanan
    Feb 24, 2026
    1.0
    Food is always okay but it’s always 30 minute wait through the drive thru
  • JF
    Julia F
    Feb 20, 2026
    4.0
    We actually bought some burgers at the drive through tonight and they made them almost as ordered, I asked for no cheese and they gave me cheese, the rest was perfect, plenty of lettuce which I liked. The order was made pretty quick as well, we were the only ones at the drive through though.
  • AM
    Amanda McGuire
    Jan 27, 2026
    4.0
    Whataburger was a mixed late-night stop around 11 PM to midnight. Kids’ meals were fine overall, but the fries were clearly old and stale. I asked for fresh ones and they were replaced without issue, which was appreciated. Tables needed cleaning, but it was late and there was a new employee training who seemed to be doing well. Still love a late-night Whataburger run despite the small misses.
  • AS
    Andrew Smith
    Jan 22, 2026
    5.0
    For fast food, it's pretty high on the list. When I've ordered the food has been prepared quickly and accurately. I also greatly appreciate the level of customization available for most items.
  • VL
    Von Loyrangsy
    Jan 13, 2026
    3.0
    First time here to experience Whataburger from another state because we dont have a Whataburger in the Westcoast. First things first the staff at this location lack awareness. Just about every team member here has their phone hanging on their back pocket ready to whip out and respond to a post. This team member took our order which was simple then forget to give us our drinks BUT she was super quick to ring up another drink. It really felt like her attention span is as short as a post. Poor lady in line was waiting to be assist but this team member awareness skill was non existences to tell that lady in line "I'll be right with you" too bad that lady in line didnt order on IG that worker would of checked her phone and put the order in. The time we waited to order you guys lost business. The girl that was in front of us literally left this joint. I bet you a simple "sorry for the wait, I will be right with you" would have saved that customer. Store manager take note ... have your staff leave their phone in the locker not on them in their back pocket on the work floor. I get it its a new generation blah blah blah these team members you manage are there to work. Study In & Out Burger I bet you see ZERO team member with a cell phone. I could only imagine what your rating score if this location was every reviewed by a secret shopper.

Frequently Asked Questions About Whataburger

What services does Whataburger offer for pickup and delivery?

Whataburger offers in-store pickup, curbside pickup, and delivery services.

Where is Whataburger located in New Caney, TX?

Whataburger is located at 12083 N Grand Pkwy E, New Caney, TX 77357, United States.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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