Brand Certified
Five Guys
4.1(718 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
11971 N Grand Pkwy E, New Caney, TX
77357, United States
Certified by Five Guys • Mar 01, 2026
(281) 577-4012
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/11971-n-grand-pkwy-e
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 11971 N Grand Pkwy E in New Caney is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.1
718 reviews
5 stars
412
4 stars
154
3 stars
57
2 stars
29
1 star
66
What are people saying?
AI-generated from recent customer reviews
Pricing
Many customers found the prices to be too high for the quality and portion sizes of the food.
Food Quality
While some customers enjoyed the burgers and fries, there were numerous complaints about dry burgers, burnt fries, and inconsistent food quality.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and long wait times.
Cleanliness
There were mixed reviews about cleanliness, with some customers noting unsanitary conditions and others praising the cleanliness of the dining area.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others reported unprofessional behavior.
- JSJenny Schreckengost6 days ago4.0The burger was a bit dry but otherwise good!
- ACAshley’s CornejoFeb 23, 20261.0This place is expensive for no reason the fries weren’t even seasoned. They tasted so plain. I’m sorry but 65$ for 3 simple meals is crazy for me . And they need to make combos because buying everything separately is too much . They had fast service is the only good thing . Employees made me feel so uncomfortable they were just staring at me and talking to each other . I left and ate at my house .
- MYmax youngFeb 21, 20261.0Wrong shake(peanut butter) which I’m allergic too. Could have been really bad. They forgot the bacon on the burger. And burnt the fries
- BMBenjamin MorelloFeb 17, 20261.0Five guys is running a special offer for their 40th anniversary, the site is non responsive, we tried for over an hour and the staff simply states there is NOTHING they can do. You are part of Five Guys so the burden is partly yours, not the customers.
- JCJames Hollin (Hollin Car Care)Jan 23, 20261.0We love Five Guys. So much I'd spend $75 to feed my crew and wife, 4 people. But today they sucked. The patties were overcooked and dry. Dry at FG? 👀 And the fries tasted like old burnt oil. Her bun less burger was thrown together, not together. It's the main reason for going, so she can have it. Nothing about today's food was Five Guys. It's so weird. I mean do we go back or is this the slide, how it is now up there? As the owner of a 5star shop in the area I don't give this rating lightly. But it was deserved. Be better.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 11971 N Grand Pkwy E accept reservations?
No, this Five Guys location does not accept reservations.
What are the Five Guys New Caney location's hours of operation?
Five Guys New Caney is open daily from 11:00 AM to 10:00 PM.
Can I get delivery or pickup at this Five Guys location?
Yes, you can order delivery or in-store pickup through their online ordering system.
Where can I place an online order for Five Guys New Caney?
You can place an order online at https://order.fiveguys.com/location/five-guys-new-caney/menu
What are some popular menu items and specialties at Five Guys New Caney?
They specialize in hamburgers, cheeseburgers, fries, milkshakes, hot dogs, boardwalk fries, lettuce wraps, veggie sandwiches, and grilled cheese.
Does Five Guys New Caney offer gluten-free options?
While buns and certain condiments contain gluten, you can order sandwiches without buns via wraps or bowls. Cross-contamination risk exists, so please consult the nutritional and allergen charts for details.
What payment options are accepted at Five Guys New Caney?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are some nearby businesses or points of interest around Five Guys New Caney?
Nearby you can find Mathnasium tutoring center, The UPS Store for printing and shipping services, and Ideal Dental for dental care.
Are there other dining options near Five Guys New Caney?
Yes, nearby eateries include Panda Express for Chinese cuisine, MOD Pizza for pizza, and Menchie's Frozen Yogurt for desserts.
What services are close to Five Guys that might be useful for customers?
Customers can use The UPS Store for courier and printing needs or get a haircut at Sport Clips Haircuts of Valley Ranch Town Center nearby.
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