Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 11971 N Grand Pkwy E in New Caney is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
707 reviews
5 stars
410
4 stars
152
3 stars
56
2 stars
29
1 star
60
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting they were delicious and filling, though some mentioned issues with dryness and overcooked fries.
Pricing
Many reviews highlighted the high prices as a significant concern, with several customers feeling that the cost did not match the value of the food.
Service Issues
There were multiple complaints about poor service, including rude staff interactions and slow order fulfillment, which negatively impacted customer experiences.
Cleanliness
Feedback on cleanliness was mixed; while some noted clean dining areas, others reported unsanitary conditions in the kitchen and dining space.
Staff Friendliness
While some customers appreciated friendly and helpful staff, others experienced unprofessional behavior, particularly from management.
- AMA. M4 days ago4.0Five Guys delivers consistently good food. The burgers are juicy, made fresh, and fully customizable with plenty of topping options. The fries are generous and flavorful, easily one of the best parts of the meal. The only downside is the price—it’s a bit high for a fast-casual spot—and the wait can be longer during busy times. Still, the quality and portion sizes make it a reliable choice when you’re in the mood for a solid burger and fries.
- NKNancy KeenDec 21, 20255.0Great burgers, shakes and fries! The small burger is more than enough and we split one order of fries.
- JAJamie AshbyDec 11, 20254.0Food is delish, but the price point is off. Over $50 for 2 adults and 1 child when all you're getting is burgers and fries is nuts. Maybe they could lower the price point if they lowered the crew down to just 5 guys. There were way more workers than customers.
- TMTareva MartinDec 7, 20251.0Horrible experience today at this location. I informed the staff member that the floors were very slippery since it was wet outside and the gentleman assisting was nice and said “ok thanks”. The manager came from the back and said is there an issue and I said the floor is wet, I almost fell. He rudely said it’s not wet, be careful and it’s moist in the store. He proceeded to tell me that it’s too early to deal with this. I asked for his manager snd he said my name is Charles Bird, that’s all you need to know. As someone who frequents this location often, I will no longer return. He was rude and dismissive when as a patron, I was simply informing the staff of a potential safety concern. I’m not sure if anyone will see this message but please be mindful that perception and customer service should be lead by the manager and it wasn’t in the instance. 1 star is too high for the recent visit.
- RORicky OviedoNov 24, 20252.0It's been awhile since I have been to five guys, and I guess five guys thinks it's still cool to charge separate for everything. Ok, I get it make a profit. We got 4 burgers, grilled cheese, hotdog, shake, two drinks, and two fries, $109. The anticipation is building! Im ready to enter into burger heaven. No salted patty, five guys, your days are numbered, terrible. Literally two slivers of mushrooms, and the grilled onions; I guess I needed a separate upcharge to get a bite full onions. The fries were good, but they are fries with Creole seasoning. Listen, smash burgers are good, this location, it's a no and the price point is terrible. And if you are going to charge for every item, then it better be damn good. You are missing the mark five guys at 99. I guess you know that, I'm the only family in here at 8PM.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 11971 N Grand Pkwy E accept reservations?
No, this Five Guys location does not accept reservations.
What are the Five Guys New Caney location's hours of operation?
Five Guys New Caney is open daily from 11:00 AM to 10:00 PM.
Can I get delivery or pickup at this Five Guys location?
Yes, you can order delivery or in-store pickup through their online ordering system.
Where can I place an online order for Five Guys New Caney?
You can place an order online at https://order.fiveguys.com/location/five-guys-new-caney/menu
What are some popular menu items and specialties at Five Guys New Caney?
They specialize in hamburgers, cheeseburgers, fries, milkshakes, hot dogs, boardwalk fries, lettuce wraps, veggie sandwiches, and grilled cheese.
Does Five Guys New Caney offer gluten-free options?
While buns and certain condiments contain gluten, you can order sandwiches without buns via wraps or bowls. Cross-contamination risk exists, so please consult the nutritional and allergen charts for details.
What payment options are accepted at Five Guys New Caney?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are some nearby businesses or points of interest around Five Guys New Caney?
Nearby you can find Mathnasium tutoring center, The UPS Store for printing and shipping services, and Ideal Dental for dental care.
Are there other dining options near Five Guys New Caney?
Yes, nearby eateries include Panda Express for Chinese cuisine, MOD Pizza for pizza, and Menchie's Frozen Yogurt for desserts.
What services are close to Five Guys that might be useful for customers?
Customers can use The UPS Store for courier and printing needs or get a haircut at Sport Clips Haircuts of Valley Ranch Town Center nearby.