Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 11971 N Grand Pkwy E in New Caney is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
697 reviews
5 stars
407
4 stars
149
3 stars
56
2 stars
28
1 star
57
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the burgers and fries, but there were complaints about burnt fries and inconsistent food preparation.
Pricing
Many customers found the prices to be high for the portion sizes and quality, leading to dissatisfaction regarding value for money.
Service Issues
There were multiple reports of slow service, unprofessional behavior from staff, and poor management oversight.
Cleanliness Concerns
Some reviews highlighted cleanliness issues in the restaurant and kitchen, raising concerns about hygiene standards.
Staff Friendliness
While some customers praised the friendly and accommodating staff, others reported unhelpful or rude service.
- JSjoshua smithNov 13, 20252.0Unfortunately, the food is delicious but $88 for two adult burgers, three kids burgers, five small drinks and three regular french fries is absurd. My burger was dry my husbands was delicious my kids ate. Just disappointed we can’t come back due to pricing.
- CMChris MitchellNov 1, 20255.0$31 for 2 burgers, 2 drinks and large fry. The quality of the food was great. Service was fast.
- LCLiam CohenNov 1, 20254.0decent burger, great fries, and refill soda. price is a tad high imo.
- MGMaria GraceOct 22, 20253.0Fries were burnt and greasy, burgers we just ok
- CCCharliAKA08Sep 24, 20252.0I've visited this location on several different times but by far this was the worse experience.. We arrived & placed our order at 6:12 p.m., cashier called back 2 patties, took the next guest order. it was order #60 in front of us, our order #61 & then order #62. We're patiently waiting & I start noticing the young man on fries was taking extremely long with making fries, placing in bags & calling out for pickup. It was taking him so long that I was able to witness the manager give an employee who was off his check, sign for it & even tell him where he could cash since he didn't have a bank account & still our order wasn't ready! The young lady who took our order walks to the guy doing fries & asked him why he didn't call out an order that was ready & he tells her he was busy? that's literally his job but she calls out order #60! now I'm frustrated & walk up & state plz hurry up & stop playing with the fries as I need to leave! then & only then the manager asks what's the problem? the problem is I need to leave & he's playing with the fries! she proceeds to say it's his 3rd day or 1st day on fries & he's in training! if that is true then someone should be assisting or at best monitoring him which was not the case! I didn't leave until 6:29pm. so now my burger is cold & he OVERCOOKED the fries & they are extremely hard! I'm livid
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 11971 N Grand Pkwy E accept reservations?
No, this Five Guys location does not accept reservations.
What are the Five Guys New Caney location's hours of operation?
Five Guys New Caney is open daily from 11:00 AM to 10:00 PM.
Can I get delivery or pickup at this Five Guys location?
Yes, you can order delivery or in-store pickup through their online ordering system.
Where can I place an online order for Five Guys New Caney?
You can place an order online at https://order.fiveguys.com/location/five-guys-new-caney/menu
What are some popular menu items and specialties at Five Guys New Caney?
They specialize in hamburgers, cheeseburgers, fries, milkshakes, hot dogs, boardwalk fries, lettuce wraps, veggie sandwiches, and grilled cheese.
Does Five Guys New Caney offer gluten-free options?
While buns and certain condiments contain gluten, you can order sandwiches without buns via wraps or bowls. Cross-contamination risk exists, so please consult the nutritional and allergen charts for details.
What payment options are accepted at Five Guys New Caney?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What are some nearby businesses or points of interest around Five Guys New Caney?
Nearby you can find Mathnasium tutoring center, The UPS Store for printing and shipping services, and Ideal Dental for dental care.
Are there other dining options near Five Guys New Caney?
Yes, nearby eateries include Panda Express for Chinese cuisine, MOD Pizza for pizza, and Menchie's Frozen Yogurt for desserts.
What services are close to Five Guys that might be useful for customers?
Customers can use The UPS Store for courier and printing needs or get a haircut at Sport Clips Haircuts of Valley Ranch Town Center nearby.