Brand Certified
Chipotle Mexican Grill
3.3(506 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
21360 US Highway 59, New Caney, TX
77357, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(281) 747-5477
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/new-caney/21360-us-highway-59?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3647
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle New Caney is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
506 reviews
5 stars
213
4 stars
67
3 stars
36
2 stars
48
1 star
142
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, leading to dissatisfaction with value for money.
Service Quality
Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.
Food Quality
Several customers experienced issues with food quality, including cold items, undercooked rice, and expired ingredients.
Cleanliness
The restaurant was frequently noted as dirty, with complaints about unclean tables and unsanitary conditions.
Inventory Issues
Customers expressed frustration over the restaurant being out of key ingredients, especially during peak hours.
- KMKayden MorganFeb 17, 20262.0I order from this chipotle all the time and have neverrrrr gotten the same portion size ever. I’m seeing now as I’m looking through reviews that this is a reoccurring issue that goes as far as 6 months ago. I just ordered a steak burrito bowl that costs me $14 and my bowl doesn’t even weigh 6 oz. As far as I know, they’re supposed to do one scoop of each ingredient so there shouldn’t be an issue when it comes to portion size. I shouldn’t have to wonder everytime I order Chipotle if they’re going to actually give me food this time or not. Also they’re always short staffed and have been for months. I moved to this area around May 2025 and I have had to honk in the drive thru because I would be sitting there for 5-10 min and no one came to give me my order that is sitting right here on the counter. Please please please fix your portion size issue.
- AMAshley MaresFeb 8, 20261.0Whoever is working the front line with glasses is so rude everytime we come. Skimps out on our portions even though we are paying for extra everytime
- AAArisaJan 23, 20264.0Everything good but just make sure employees are wearing hair nets! Wouldn’t want a hair on your food there’s people who do get grossed out
- ASAshley SageJan 16, 20262.0Arrived 10:09 and they were out of white rice, guacamole (understandable) steak and I don't recall if there's on more item. The amount of business being turned away an hour before close is insane.
- JJJamesJan 7, 20261.0Picked my food up in the drive-through. Someone had gone in just before me and I saw them passing a bag back to the employee (a bag they left and came back with) Because they had given him the wrong order and he left and came back. now when I went up to get my food, I saw them pass the same bag that someone else had just returned, to me, and I asked them is this the bag that man just brought back and they lied to my face and said no instead of making me fresh food.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in New Caney?
Chipotle Mexican Grill is located at 21360 US Highway 59, Suite 100, New Caney, TX 77357.
What are the operating hours of Chipotle Mexican Grill in New Caney?
Chipotle Mexican Grill in New Caney is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle New Caney?
You can order online at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill offer in New Caney?
Chipotle offers customizable Mexican-style dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial flavors or preservatives.
Does Chipotle Mexican Grill in New Caney cater events?
Yes, Chipotle Mexican Grill in New Caney offers catering services for events.
Is the Chipotle Mexican Grill in New Caney welcoming to the LGBTQ community?
Yes, this Chipotle location welcomes LGBTQ customers and promotes an inclusive environment.
What nearby fitness options are available around Chipotle New Caney?
Nearby fitness venues include The BOX gym and FitFuturesTX LLC, offering fitness training and boot camp services.
Are there other dining options near Chipotle Mexican Grill in New Caney?
Yes, nearby restaurants include Chuy's Tex-Mex restaurant and Saltgrass Steak House, both offering diverse dining experiences.
What local services are near Chipotle New Caney for printing or automotive repair?
Nearby services include PGM Graphics for printing and Red's Diesel Repair for automotive and truck repairs.
How can I contact Chipotle Mexican Grill New Caney?
You can contact them by phone at +1 281-747-5477 or via email at TX.3647.NewCaney@chipotle.com.
Brand Certified Facts from Chipotle Mexican Grill
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