Chipotle Mexican Grill

3.3
490 reviews
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Business Details

21360 US Highway 59, New Caney, TX
77357, United States
(281) 747-5477
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle New Caney is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
21360 US Highway 59, New Caney, TX
77357, United States

Hours

Reviews

3.3
490 reviews
5 stars
208
4 stars
65
3 stars
36
2 stars
47
1 star
134

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about small portion sizes, especially for online orders, leading to dissatisfaction with value for money.

Service Quality

Many reviews highlighted poor customer service, including rude staff, lack of attention, and inadequate responses to complaints.

Cleanliness

Several customers noted dirty dining areas and unsanitary conditions, particularly during peak hours.

Food Quality

Feedback indicated inconsistent food quality, with reports of undercooked rice, burnt meat, and unappetizing presentation.

Inventory Issues

Customers frequently reported that the restaurant was out of key ingredients during operating hours, impacting their dining experience.
  • JM
    J Money
    Nov 7, 2025
    1.0
    I got sick eating Chipotle's food.I throw twice and the food wasn't that great
  • AJ
    Alex Johnston
    Oct 20, 2025
    2.0
    My jaw DROPPED when I saw how few chips were in my bag when I got home. Awful serving size.
  • BR
    Brandi Rodney
    Oct 20, 2025
    3.0
    The staff's willingness to keep options open were minimal. There wasn't any pico de gallo and no offer to make more
  • CC
    Christian Steve Caballes
    Oct 19, 2025
    5.0
    Awesome place. Just right next to highway easy access.
  • PC
    pink cloud
    Sep 22, 2025
    2.0
    Ordered a Carne Asada lifestyle bowl which is $15, this looks nothing like the in app photo. I get portions are sort of subjective but who would pay $12-15 for this? I have an injury so I can’t just go to the store and request them remake it because a neighbor picked the order up for me. Avoid ordering online, the stinginess and small portion does not match the price.
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in New Caney?

Chipotle Mexican Grill is located at 21360 US Highway 59, Suite 100, New Caney, TX 77357.

What are the operating hours of Chipotle Mexican Grill in New Caney?

Chipotle Mexican Grill in New Caney is open daily from 10:45 AM to 11:00 PM.