Chipotle New Caney is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers complained about small portion sizes, especially for online orders, leading to dissatisfaction with value for money.
Service Quality
Many reviews highlighted poor customer service, including rude staff, lack of attention, and inadequate responses to complaints.
Cleanliness
Several customers noted dirty dining areas and unsanitary conditions, particularly during peak hours.
Food Quality
Feedback indicated inconsistent food quality, with reports of undercooked rice, burnt meat, and unappetizing presentation.
Inventory Issues
Customers frequently reported that the restaurant was out of key ingredients during operating hours, impacting their dining experience.
JM
J Money
Nov 7, 2025
1.0
I got sick eating Chipotle's food.I throw twice and the food wasn't that great
AJ
Alex Johnston
Oct 20, 2025
2.0
My jaw DROPPED when I saw how few chips were in my bag when I got home. Awful serving size.
BR
Brandi Rodney
Oct 20, 2025
3.0
The staff's willingness to keep options open were minimal. There wasn't any pico de gallo and no offer to make more
CC
Christian Steve Caballes
Oct 19, 2025
5.0
Awesome place. Just right next to highway easy access.
PC
pink cloud
Sep 22, 2025
2.0
Ordered a Carne Asada lifestyle bowl which is $15, this looks nothing like the in app photo. I get portions are sort of subjective but who would pay $12-15 for this? I have an injury so I can’t just go to the store and request them remake it because a neighbor picked the order up for me. Avoid ordering online, the stinginess and small portion does not match the price.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in New Caney?
Chipotle Mexican Grill is located at 21360 US Highway 59, Suite 100, New Caney, TX 77357.
What are the operating hours of Chipotle Mexican Grill in New Caney?
Chipotle Mexican Grill in New Caney is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle New Caney?
You can order online at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill offer in New Caney?
Chipotle offers customizable Mexican-style dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial flavors or preservatives.
Does Chipotle Mexican Grill in New Caney cater events?
Yes, Chipotle Mexican Grill in New Caney offers catering services for events.
Is the Chipotle Mexican Grill in New Caney welcoming to the LGBTQ community?
Yes, this Chipotle location welcomes LGBTQ customers and promotes an inclusive environment.
What nearby fitness options are available around Chipotle New Caney?
Nearby fitness venues include The BOX gym and FitFuturesTX LLC, offering fitness training and boot camp services.
Are there other dining options near Chipotle Mexican Grill in New Caney?
Yes, nearby restaurants include Chuy's Tex-Mex restaurant and Saltgrass Steak House, both offering diverse dining experiences.
What local services are near Chipotle New Caney for printing or automotive repair?
Nearby services include PGM Graphics for printing and Red's Diesel Repair for automotive and truck repairs.
How can I contact Chipotle Mexican Grill New Caney?
You can contact them by phone at +1 281-747-5477 or via email at TX.3647.NewCaney@chipotle.com.