Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.
Numerous customers reported excessively long wait times, often exceeding 20-30 minutes, both in the drive-thru and dining areas.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong modifications.
Customer Service
While some customers praised individual staff members for their friendliness, overall service was described as unprofessional and inattentive.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors, impacting the dining experience.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.
SF
Sarah La Follette
3 days ago
4.0
Eh. It's on my way to work.. this location has been remodeled and has been here a LONG time (lifelong Newbraunfelser). I'm impressed with the cleanliness, given the age of the place. Service is consistent. Food quality varies. I'll still go because sometimes I want a patty melt and the location is sometimes convenient for me.
SS
siliconejacket
Feb 12, 2026
1.0
Ordered online and got there past the ready time and still had to wait 10-15 minutes. 10 employees working 8 female, 2 male, all 10 Hispanic. I Ordered a jalapeno cheese burger with double meat, grilled jalapenos and grilled onions. Got zero jalapenos and zero onions. My wife ordered a patty melt with grilled peppers and onions, and extra fresh onions, had very little onions and zero grilled peppers and grilled onions. The only thing this place got right was my son's kids chicken nugget meal. Woo. This place has gone down hill just as bad as the one off I-10 in seguin now
RR
Regina
Feb 5, 2026
1.0
Ordered through the drive thru. Got home and a whole meal was missing. Got in touch with customer care and they said they can't help since it wasn't through the app. So no meal for my 13 year old son and they have my money, but at least they "understand" my frustration.
RP
Robert Powell
Feb 4, 2026
1.0
The speed of this location is ridiculous. Took over 30 minutes for them to make a single simple burger. Orders for the dine in should be treated no differently than people waiting in their cars for pickup. But yet I’ve waited for over 30 minutes for my burger while I’ve watched over 10 orders being ran out to curbside. Will not be returning here unless they figure out how to speed things. After all it’s called FAST FOOD for a reason.
BH
Bradley Harrison
Jan 26, 2026
5.0
If you read my LJS review for the same town this won’t be much different. I should’ve reviewed this place when I picked up the last DoorDash delivery on 11/28/2025. From 8/1-11/28/2025 I basically lived in the parking lot behind them and Long John’s. I ordered something from this restaurant almost daily and I definitely picked up DoorDash orders here daily. They probably had no idea I lived in the parking lot behind them until my car was back in shape to get back to Florida and if they did they didn’t treat me differently because of it. As a customer my food was always great and the staff was always very kind to me. As a late night DoorDash my patience was tested with wait times quite a bit, it that place stays packed on weekend nights and nobody just stands there. They truly do the best they can. I am grateful for all of my interactions with the staff of this store. Thank you for providing the DoorDash business that got me back to Florida. One day at a time, one repair or new tire after another we got it done. Little by little. I would definitely go back again if I’m ever that way.
What are the operating hours of Whataburger in New Braunfels, TX?
Whataburger is open 24 hours a day, seven days a week.
Does Whataburger offer pickup and delivery services?
Yes, Whataburger offers in-store pickup, curbside pickup, and delivery services.
Where is the Whataburger located in New Braunfels?
It is located at 143 S Interstate 35, New Braunfels, TX 78130.
Can I order Whataburger online?
Yes, you can place your order online via their menu link: https://whataburger.com/menu?unitNum=318.
Does Whataburger serve breakfast and other meal options?
Yes, Whataburger serves breakfast, lunch, dinner, desserts, and coffee.
Is the Whataburger location wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restroom facilities.
Does Whataburger have seating for families and children?
Yes, Whataburger welcomes children and offers children's menu items as well as high chairs.
What nearby restaurants can I visit before or after dining at Whataburger?
Nearby restaurants include A&W Restaurants, Long John Silver's, China Kitchen Restaurant, Guadalajara, and J Plus Asian Cuisine offering a variety of cuisines.
Are there nearby services and shops around Whataburger in New Braunfels?
Yes, nearby you can find Rita's Natural Food Market, Dollar Tree, Big Lots, Metro by T-Mobile, and several beauty salons such as Fairy Lash and DP Nails.
How can the nearby New Braunfels TSO and TSO corporate office be useful for visitors to Whataburger?
Visitors coming for appointments at New Braunfels TSO or its corporate office can easily grab a meal or snack at Whataburger given its convenient location nearby.
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