Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported receiving cold, poorly prepared food, including raw items and incorrect orders.
Service Issues
Many reviews highlighted slow service, unprofessional staff, and frequent order mistakes, leading to customer frustration.
Cleanliness
The restaurant was often described as dirty, with sticky floors, unclean tables, and unsanitary conditions in the dining area.
Positive Staff Interactions
Some customers praised individual staff members for their friendliness and helpfulness, contrasting with the overall negative service experience.
RD
Ron Dog
6 days ago
1.0
The kid doin the drive thru tried to charge me $3 for a tap water with my meal. Told him forget it. Parked, walked inside the lady gave me a water after simply asking for one.
JC
Jason Cremer
Feb 23, 2026
1.0
This is the worst Wendys Ive ever been to. Food was cold and rubbery and they got our order completely wrong.
JH
Jon Michael Hinkel
Feb 15, 2026
1.0
Horrible, worst food ever. I usually enjoy Wendys but I will never go back to this one. Dave's Double burger cold and for the bun had two bottoms on it. Plus I did a special request with it and they got it incorrect. I ordered a medium French fry. And literally counted my fries 22 total fries which were cold. The older lady taking the order I had to repeat myself 4 times to her. If you enjoy Wendy's like I do. Skip going to this one.
RN
Ryan Neafie
Jan 25, 2026
1.0
I went to get in order, ordered my food and a cinabon dessert and specifically asked the kid working the drive through if that was everything, he said yes. I knew he was lying but I drove home and after paying for the dessert I didn't get it. I'm out my dessert and my money and he blatantly lied to my face, this Wendy's isn't good. The meal they did give me was sloppily thrown together. I understand today was cold and rainy and miserable but they didn't need to give me a bad product and not give me the entire order.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's New Braunfels drive-thru?
The drive-thru is open daily from 9:00 AM to 1:00 AM.
Is the Wendy's in New Braunfels open for dine-in, drive-thru, and delivery?
Yes, this location offers dine-in, drive-thru, and delivery services where available.
Does Wendy's New Braunfels serve breakfast?
Yes, breakfast is served at this location with options like breakfast combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I order Wendy's food online or via mobile app?
You can order online at order.wendys.com or use the Wendy's mobile app available on the App Store for quick and convenient ordering.
Which payment options does Wendy's New Braunfels accept?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How do I contact Wendy's New Braunfels for feedback or questions?
You can call the location directly at (830) 500-2084 or reach customer care via Live Chat or phone at 888-624-8140. Feedback can also be provided through Wendy’s Customer Satisfaction Survey online.
Where can I find Wendy's menu and nutritional information?
Menu prices and nutrition/allergen information can be viewed at menu.wendys.com or through the mobile app by selecting specific items and checking the Nutrition & Allergens section.
What other dining options are near Wendy's New Braunfels?
Nearby you can find Bill Miller Bar-B-Q for barbecue, Taqueria El Tapatio for Mexican food, Subway, L&L Hawaiian Barbecue, Chipotle Mexican Grill, Mama Fu’s Asian House, Einstein Bros. Bagels, Jolt Drive Thru Coffee, and McDonald's, offering a variety of cuisines to explore before or after your Wendy's visit.
Are there any convenient services near Wendy's New Braunfels?
Yes, nearby services include Walgreens pharmacy and convenience store, LibertyX Bitcoin ATM, Direct Auto Insurance, Western Union money transfer, Blue Rhino Propane Exchange, Redbox rental kiosks, Cricket Wireless mobile store, Texas Car Title and Payday Loan Services, uBreakiFix electronics repair, and Cascade Car Wash.
What nearby attractions can I visit around Wendy's New Braunfels?
You can visit the historic River Walk nearby for a scenic and cultural experience. After dining at Wendy’s, consider a visit to the River Walk to enjoy local landmarks and riverside views.
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