Wendy's

3.6
468 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
1687 State Highway 46 S, New Braunfels, TX
78130, United States

Hours

Reviews

3.6
468 reviews
5 stars
187
4 stars
104
3 stars
64
2 stars
35
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and inattentive staff, leading to poor service experiences.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, with customers frequently receiving the wrong items.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, including instances of mold and hair found in meals.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt dining areas.

Wait Times

Customers expressed frustration with long wait times in both the drive-thru and inside the restaurant, even when few customers were present.
  • JE
    Jeremy Espinoza
    Nov 9, 2025
    3.0
    If you get baconator fries! This is the laziness you get Consistently from this location. No mix up just straight on top
  • NG
    Nayan Gohel
    Nov 2, 2025
    1.0
    Worst customer service, rude, if you don't like your job then don't work here.
  • MM
    Madison Miller
    Oct 25, 2025
    1.0
    Waited 25 minutes in the drive through to get 2 things. Once we got our large order of fries, it was not even full. With food cost rising and quality of food decreasing, at this point Support local small businesses.
  • CD
    Carol Dickey
    Oct 17, 2025
    1.0
    Bought 2 salads and a baked potato. No dressing for either salad and no topping for baked potato. What is wrong with you people??? Tried to call number listed and it was out of order. Did you not pay the bill? Also I would have sent you a picture of the receipt but you didn't give me one. Absolute fail!!!
  • EC
    Enrique Dela cruz
    Oct 5, 2025
    1.0
    The Personnel from this restaurant are very rude I have a bad attitude to attend customers .I don't know if they know that they have a job because customers come and purchase their food. Very bad service

Frequently Asked Questions About Wendy's

Is New Braunfels Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.