Pizza Hut

3.6
263 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1847 W. State Highway 46 in New Braunfels, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
1847 W. State Highway 46, New Braunfels, TX
78132, United States

Hours

Reviews

3.6
263 reviews
5 stars
134
4 stars
33
3 stars
19
2 stars
9
1 star
68

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with some orders taking over two hours and arriving cold or incorrect.

Customer Service

Feedback indicates a mix of experiences; while some praised friendly staff, many others reported rude service and poor communication.

Order Accuracy

Several reviews highlighted issues with incorrect orders, missing items, and lack of attention to special requests.

Food Quality

Customers expressed dissatisfaction with the quality of food, citing issues like cold pizza, lack of flavor, and poorly prepared items.

Staffing Concerns

Many reviews noted that the location appeared understaffed, leading to delays and overwhelmed employees.
  • JB
    James Bares
    Sep 6, 2025
    1.0
    Waited an hour and a half to call them and find out they didn’t have any drivers and were told that it was on the way to us. Waited another hour and then called again just to cancel. Like the lease you could do is call the customer and let them know what’s happening with their $50 order.
  • DD
    Donna Deering
    Jul 31, 2025
    1.0
    Tasted like cardboard. One and done.
  • SM
    Shauna Mooney
    Jul 13, 2025
    1.0
    I placed an order at 6:04 that said it would be delivered by 6:37. I called the store at 6:45 when the tracker still didn’t show the order being prepared. I selected the option for “concerned about order” and the phone rang four times and then hung up. I called back and selected the option for “place an order” and someone answered but was not friendly. He told me the wait was now an hour but they would prioritize my order. The worst part is when the food was finally delivered at 7:44 it was barely warm and had been sitting a while.
  • TC
    Texas Creek Cowboy
    Jul 8, 2025
    3.0
    no customer service skills
  • AA
    Andrew Almanzar
    Jun 22, 2025
    3.0
    Usually great but Probably short handed, the poor girl was trying to clean the store to prepare for closing by herself with tears in her eyes. Management needs to do better to get extra help or go in to help as well. Order was wrong but I didn’t want to ask the poor girl to fix it as she was just trying to hold it together. Give that girl a raise, she stayed at work solo when most people would have quit.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in New Braunfels, TX?

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