Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1847 W. State Highway 46 in New Braunfels, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Customers frequently reported long wait times, difficulty reaching the store by phone, and understaffing leading to poor service experiences.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked pizzas, missing toppings, and overall lack of flavor.
Customer Service
While some customers praised individual staff members for their friendliness and helpfulness, others reported rude interactions and a lack of accountability from management.
Cleanliness Concerns
Several customers noted unsanitary conditions in the store, including unclean food handling practices.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and issues with order fulfillment.
MO
Mike Outly
Jan 27, 2026
1.0
Order the pizza on the 27th waited an hour and a half tried to call and got cut off the three different numbers that I was given was not unable to get the store to answer the phone so I had to come all the way down to pick up my pizza was informed they didn't have any drivers and that Uber eats was supposed to bring it I didn't order through Uber eats I ordered through the Pizza Hut app if that was the case they should have told me. When I got to the store the person I'm assuming was the manager did remake my pizza for me and my wings I had to ask him what he was going to do for me and I had to ask for a dessert to compensate me for the $5 tip I left for a driver that is non-existent. I really enjoy Pizza Hut but if this is the kind of service I'm going to get I will never come to this one again
JS
J Schroeder
Jan 23, 2026
1.0
23 Jan 26, between the hours of 7:15-7:23: Watched an employee guide my pizza with his bare thumb while boxing it. Completely unsanitary and inexcusable. Lost all trust in this place’s food safety practices.
IV
Ivan Valdivia
Jan 10, 2026
1.0
Don’t order from here. There’s a ton of better options elsewhere where in town. It’s always hit or miss with the majority of times being miss.
I just ordered, the pizza wasn’t cooked well, cheese smelled horrible, placed looked dirty. But extra dipping sauce and they always forget to add it.
Just not worth the headache.
The other one in town is even worse. Don’t recommend.
JV
James Vasquez
Dec 22, 2025
1.0
Delivery orders beware this store uses DoorDash for deliveries generally providing a sub optimal service. DoorDash does not deserve more business.
If this store is suffering from staffing issues so they don’t have delivery drivers then there’s more problems that need to be addressed.
KD
Kymberlee Dickens
Dec 7, 2025
2.0
So sad to have this experience, this is now the second time I have tried this location and the pizza has been inedible. I tried a few months ago and tried it again yesterday. My pizza had a terrible flavor and was raw in the middle and fell apart. I love pizza hut but this location is terrible :(