Papa Johns Pizza

3.5
292 reviews
Get DirectionsCallWebsite

Business Details

1187 WEST COUNTY LINE ROAD, New Braunfels, TX
78130, United States
(830) 627-7272
https://locations.papajohns.com/united-states/tx/78130/new-braunfels/1187-west-county-line-road?utm_source=gmb&utm_medium=organic
GoogleFacebookInstagramTwitter

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in New Braunfels, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Braunfels pizza for any occasion. Call us for pizza delivery in New Braunfels or stop by 1187 WEST COUNTY LINE ROAD for carryout to order the best pizza in New Braunfels, along with breadsticks, wings, and more!

Location

Papa Johns Pizza
1187 WEST COUNTY LINE ROAD, New Braunfels, TX
78130, United States

Hours

Reviews

3.5
292 reviews
5 stars
125
4 stars
46
3 stars
27
2 stars
25
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported rude interactions and poor management.

Food Quality

Inconsistent food quality; while some customers enjoyed the pizza, others complained about cold, poorly made, or incorrectly topped pizzas.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect toppings, leading to customer dissatisfaction.

Cleanliness

Generally positive remarks about the cleanliness of the restaurant, although some concerns were raised about food handling practices.

Delivery Issues

Numerous complaints regarding delivery delays and cold food upon arrival, impacting overall customer experience.
  • SI
    Sheana Ibarra
    Nov 25, 2025
    5.0
    The manager had great customer service love the atmosphere great prices for what you get
  • CS
    Chelsea Skolnick
    Nov 23, 2025
    5.0
    Night and day from Marco‘s Pizza! I don’t know why anyone would eat there, Papa John’s is far superior in actually tasting and looking like food, they were extremely friendly and welcoming, and the shop was very clean! We got a pizza from Marco‘s tonight and it was absolutely disgusting And half of our order was wrong so we made a new order with Papa John’s and we’re pleasantly surprised that it was wonderful !
  • JB
    Justin Brown
    Oct 15, 2025
    1.0
    The largest “wing” is smaller than a sauce cup. Manger states they’re regular sized and come from Tyson.
  • MR
    Marissa Rodriguez
    Oct 8, 2025
    1.0
    The manager was not willing to work with the customer to make things right. What happened to great customer service. I suddenly remind myself why I choose other options. Sigh. Also probably why this location is rated so low.
  • JC
    Justin Cortes
    Sep 6, 2025
    5.0
    It was my first time in a while stopping in to Papa jons in a while, but Nick was so helpful and helped me decide on what to get i will definitely be back for his amazing customer service...
Read more reviews on Google

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in New Braunfels, TX?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 11:30 PM, and on Friday and Saturday from 10:00 AM to 1:00 AM.

During which hours can I pick up carryout orders from Papa Johns Pizza?

Carryout orders can be picked up daily from 10:00 AM to 10:00 PM.