At Papa Johns Pizza in New Braunfels, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Braunfels pizza for any occasion. Call us for pizza delivery in New Braunfels or stop by 1187 WEST COUNTY LINE ROAD for carryout to order the best pizza in New Braunfels, along with breadsticks, wings, and more!
Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported rude interactions and poor management.
Food Quality
Inconsistent food quality; many customers complained about pizzas being poorly made, lacking toppings, or served cold.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect deliveries, leading to customer frustration.
Cleanliness
Some reviews highlighted cleanliness of the restaurant, while others raised concerns about food handling practices.
Delivery Issues
Numerous complaints about long delivery times and cold food upon arrival, impacting overall customer satisfaction.
AM
alex mims
Feb 21, 2026
1.0
Do yourself a favor... buy Marcos. We just got the pan pizza from Papa's. Top 10 worst Ive had. The worst Marcos I've had is still better then the best Papa's I've ever gotten
Chicken wings... were all bone. Horrible. Flavor wasn't bad, but they were tiny.
AB
Aaryn Benson
Feb 8, 2026
3.0
This is not what a pizza is supposed to look like. 7 dollars and it’s got about 3 inches of crust and all the sauce and cheese in the middle.
SI
Sheana Ibarra
Nov 25, 2025
5.0
The manager had great customer service love the atmosphere great prices for what you get
CS
Chelsea Skolnick
Nov 23, 2025
5.0
Night and day from Marco‘s Pizza! I don’t know why anyone would eat there, Papa John’s is far superior in actually tasting and looking like food, they were extremely friendly and welcoming, and the shop was very clean! We got a pizza from Marco‘s tonight and it was absolutely disgusting And half of our order was wrong so we made a new order with Papa John’s and we’re pleasantly surprised that it was wonderful !
JB
Justin Brown
Oct 15, 2025
1.0
The largest “wing” is smaller than a sauce cup. Manger states they’re regular sized and come from Tyson.