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New York Pizza Pub

4.3
(1510 reviews)

Business Details

2345 TX-337 Loop, New Braunfels, TX
78130, United States
(830) 626-9782
https://ny-pizzapub.com

About

Pizza Restaurant

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

New York Pizza Pub
2345 TX-337 Loop, New Braunfels, TX
78130, United States

Hours

Reviews

4.3
1,510 reviews
5 stars
1,042
4 stars
228
3 stars
80
2 stars
45
1 star
115

What are people saying?

AI-generated from recent customer reviews

Food Quality

The quality of the pizza has been inconsistent, with some customers praising it as the best in the area while others report burnt or flavorless dishes.

Service Issues

Many reviews highlight long wait times and poor service, with customers expressing frustration over delays and unprofessional staff.

Cleanliness Concerns

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and a lack of cleanliness in food preparation areas.

Customer Experience

While some patrons enjoyed friendly service and a welcoming atmosphere, others reported rude staff and uncomfortable experiences.
  • CS
    Claire Smith
    6 days ago
    5.0
    The ravioli we're delicious! The pizzas were awesome as usual!
  • CG
    Carrie Garcia
    Feb 20, 2026
    5.0
    Thank you for making such amazing pizza!!
  • AG
    Andrea Gene
    Feb 20, 2026
    1.0
    My husband and I loved this place, we would go pretty frequently. After the phone call I just had with what I’m assuming was the manager, I’m good. My husband ordered food for dinner one day this week and when he went to pick it up the staff told them they were closing early because they were slow and canceled our order. One of the staff wrote down a note that we could get a free pizza for the inconvenience. The purpose of my call was to get said pizza. The girl I spoke to first was very nice and willing to look into it. I was placed on hold and then the manager picks up and asks how he can help. I told him the situation and he goes “well I can’t do much with a piece of paper with no manager signature” and he asked what day the order was placed. I couldn’t remember (not something a simple text to my husband couldn’t fix) then he says “and you don’t even remember what day it was and expect me to give out free food.” He had a stank attitude like I’m trying to play some game to get free food. I say this from the bottom of my heart as someone who was in the service industry, you need to tighten up on your customer service skills slim. If you are the owner that I spoke with and not a manager and come on my review trying to justify how you acted on the phone, save it.
  • LB
    Lori Bordisso
    Feb 20, 2026
    2.0
    While their pizza might be good, don’t order from a delivery service. They will push your order back and you will wait a long time . Drivers will cancel because they don’t want to wait an additional 30 minutes for them to make the food that was ordered 30 minutes prior.
  • HJ
    holly jensen
    Feb 7, 2026
    5.0
    great food and big portions! we got the mega mozz sticks and xl buffalo + bbq tenders. a bit pricey, but worth checking out.

Brand Certified Facts from New York Pizza Pub

New York Pizza Pub partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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