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McDonald's

3.5
(2088 reviews)
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Business Details

1035 Interstate 35 N, New Braunfels, TX
78130, United States
(830) 608-0220
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1035 Interstate 35 N, New Braunfels, TX
78130, United States

Hours

Reviews

3.5
2,088 reviews
5 stars
760
4 stars
450
3 stars
342
2 stars
166
1 star
370

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, particularly during night shifts, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, especially in the drive-thru, causing frustration.

Food Quality

While some customers enjoyed the food, others complained about cold items and unsatisfactory meal preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and restrooms, contributing to a poor impression.

Customer Support

Customers expressed dissatisfaction with the lack of effective communication and resolution for issues, including disconnected phone lines.
  • JC
    Joe Camacho
    Feb 16, 2026
    1.0
    Horrible service!!!!!! Never have coffee made, they answer the drive thru rude!!!! Never again
  • JT
    Jessica Paige Thomas
    Jan 28, 2026
    1.0
    The night manager is one of the rudest employees I’ve ever encountered. She’s rude pushy. I just overall unpleasant. I deliver Uber eats and I dread getting assigned to go there. She always says that they’re off-line or they can’t make a meal but if I say it’s an Uber order it’s already ready. She needs to be fired. She works at night graveyard shift. She’s blonde older Ish.
  • MS
    Melanie Smith
    Jan 27, 2026
    4.0
    We stopped at this McDonald’s during a busy time, and the drive‑thru line was extremely long, so we decided to go inside. It took a little while to get our order, which was understandable given how busy it was. The food itself was fresh, and tasted good. The restaurant was clean, though the seating wasn’t very comfortable. Overall, it was a good experience, and we would return.
  • DT
    Deborah Trevino
    Jan 24, 2026
    1.0
    Ordered a number 9 for first time. Sub Mac sauce no mustard. The meat was cold. Sauce was only on one side. Light on lettuce and tomato. The fries, half full and mostly little bits and pieces. Next time I'll get my dbl cheese on the app for$2. I should have ordered a qpc or big mac
  • NG
    Nina G
    Jan 15, 2026
    1.0
    Always out of something or there debit machine isn’t working.
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