Jimmy John's

3.9
267 reviews

About

Sandwich Restaurant

Location

Jimmy John's
263 Loop 337, New Braunfels, TX
78130, United States

Hours

Reviews

3.9
267 reviews
5 stars
157
4 stars
36
3 stars
7
2 stars
15
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the sandwiches for being delicious and fresh, although some reported issues with missing ingredients or poorly made sandwiches.

Customer Service

Mixed reviews on customer service; while some praised the staff for being friendly and helpful, others reported rude behavior and poor service experiences.

Delivery Issues

Numerous complaints about slow delivery times, with many customers stating that their orders took much longer than expected.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.

Order Accuracy

Several reviews highlighted problems with incorrect orders, including missing items and wrong sandwich preparations.
  • MD
    Meagan Dry
    Nov 14, 2025
    4.0
    First time at this location and it was pretty good I got the ultimate Italian with a lettuce wrap and my husband got the chicken bacon ranch wrap but they messed up and put it on bread toasted. However, other than the mess hap - it was good
  • NR
    Nick Robles
    Aug 22, 2025
    1.0
    Just found a roach after unwrapping one of our sandwiches. Reported to the health department and definitely won’t be going back to any jimmy John’s.
  • MP
    Mario R. Perez
    Aug 12, 2025
    5.0
    LOVE that BLT! It's Super Deeeelicious 👌
  • JA
    Jennifer Autry
    Aug 21, 2018
    5.0
    Excellent food and service. Incredibly clean.
  • BB
    Bethany Bryan
    Oct 27, 2017
    2.0
    First time ever at a jimmy johns. Clean, nice people but don’t ask for pickles on your sandwich. They sell the whole pickle as a side item only and even if you pay for the entire pickle they refuse to cut it up and PUT it on the sandwich. I asked the server twice. Can force their hand. Too bad.