Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Braunfels, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
638 reviews
5 stars
368
4 stars
108
3 stars
43
2 stars
34
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and long wait times.
Product Quality
Several reviews highlighted issues with food quality, including stale donuts and cold coffee, while others enjoyed the freshness of certain items.
Inconsistency
Customers frequently noted inconsistencies in service and product availability, with many reporting that items were often out of stock.
Location Issues
The location's accessibility and operational hours were criticized, with reports of early closures and difficulty entering the store.
- BCBen Calta3 days ago1.0Dunkin’ has always been my go-to! I love that they have other options than just doughnuts and coffee, this morning I stopped by to get my normal order of a refresher and some doughnuts for the kids and noticed when I paid, that the drivethru worker chose the tip before I paid and never gave a receipt. This is the second time I noticed this. I love great service and will reward it every time. But when the option is chosen for me that is unacceptable. When I asked for the receipt the employee was apprehensive. Upon review I noticed the max tip was chosen. I spoke to the manager/lead on duty and rather than being empathetic they bypassed my concern offered to refund and reprocess the order. There was no apology, no reassurance, nothing. I chose to leave it as is, but told them this needs to be addressed through training and will not happen again. Be better. Work for your tips don’t steal them.
- MEMotivate The EarthJan 5, 20262.0I mean, you can’t go wrong with a doughnut that’s covered in sugar so it still tastes OK but the service and then ordering online and then a mixup where they didn’t find the order that was ordered there, but the receipt showed it was there and the manager wasn’t willing to accommodate or questioning it further, even though it clearly showed the order was placed online there, and the order was not ready, and I had to be at a place to deliver them for my kids at school at a certain time really just made my day. I already gave them several chances and now I’m just going to have to just find some other donut place that can consistently give me good service.
- ESErica SmithDec 8, 20251.0I would just skip this store all together. Go to starbucks or the dunkin by creekside. Got a small hot peppermint mocha. My cup is half full including the whipped cream... so you know way less coffee. It wouldnt let me post my pic. This is my second bad experience. First time I go in and order we are waiting for our food and they didnt give me half of it. I made 2 trips back in and then got told they were out of some stuff I ordered but instead of refunding it or offering something else they were just going to charge me the full amount.
- HGHeidi GiddensDec 1, 20255.0Speedy service, kind and caring employees, and great tasting food as well as drinks. Hailey and Austin have been the most helpful and friendly staff, always going above and beyond to provide to the best of their ability. The atmosphere and staff as a whole is so welcoming. It truly is a family here!
- DTDylan ToussaintDec 1, 20255.0The best hospitality I’ve ever had at any coffee shop period. They’re super helpful, quick, and as respectful as can be. Thank you Austin for great customer service skills and patience.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in New Braunfels, TX?
Dunkin' in New Braunfels, TX is open daily from 4:00 AM to 8:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What kind of food and beverages can I expect at Dunkin'?
Dunkin' serves a variety of espresso drinks, coffee, donuts, breakfast sandwiches, tea, and offers comfort food including breakfast, lunch, and brunch options.
Are there any special seasonal drinks available at Dunkin'?
Yes, during the holiday season, Dunkin' features drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' items ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location offers a drive-thru service for your convenience.
Are children and families welcome at Dunkin'?
Yes, Dunkin' welcomes families and children, and provides vegetarian options as well.
What nearby hotels can I stay at when visiting Dunkin' in New Braunfels?
Nearby hotels include Hampton Inn and Suites New Braunfels and SureStay Hotel by Best Western New Braunfels, offering convenient accommodation options close to Dunkin'.
Where can I get additional coffee options near Dunkin'?
For more coffee choices, you can visit nearby places like On the Grind Coffee or Dutch Bros Coffee, both of which are close to Dunkin' in New Braunfels.
Are there any interesting attractions near Dunkin' for visitors to explore before or after their visit?
Yes, visitors can check out Nature Bridge Cavern nearby, an attraction offering tours and active life activities, great for a fun outing alongside your Dunkin' stop.