Business Details
About
Mexican Restaurant
Chipotle New Braunfels is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
980 reviews
5 stars
458
4 stars
191
3 stars
87
2 stars
64
1 star
180
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, including rude staff, lack of attentiveness, and negative attitudes from employees.
Food Quality
Customers reported inconsistent food quality, with complaints about undercooked rice, bland flavors, and small portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary food preparation areas noted by multiple customers.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
- MWMichael WhiteJan 3, 20261.0I ordered online 30 minutes ago. I'm inside waiting in my order now. I've seen 2 people come in, wait in line, order food and walk out. Why did i order online????
- BMBianca MorinJan 1, 20264.0Every visit to this location is outstanding, with freshly prepared food, attractive presentation, and attentive staff, all contributing to a clean and pleasant dining experience.
- KIKrayzie IndianDec 24, 20251.0I used there app to place an order on 12/23 around noon and when I got to the store they we're closed. A sign on paper said closed until further notice. Normally I won't be bothered but since I used the app, and the app didn't mention a closed store, and proceed to take my money. Regulars, call the store to see if they're open for now on. Travelers, you're better off going to Buc-ce's
- AAAlex ADec 18, 20251.0My rice has been hard and undercooked feeling the last three times I’ve been here, I used to love this location but recently it’s gotten poor, I will genuinely walk out and not pay if they give me another little scoop of protein
- RAR ADec 6, 20252.0Only reason I go to this location is because its the only one in New Braunfels. Service is terrible and because service=food quality here, the food is bad too. Went in 12/6/2025 before the lunch rush. Young lady taking orders was talking with another worker while I was just standing there waiting. Bad attitude from the start, clearly wants me gone so she can continue chatting with her coworker. Didn't heat the tortillas enough even though no one was behind me so no rush. Then rushes me to tell her every ingredient I want from the start instead of as we go down the line. I.e , she demands to know salsa sour cream meat etc. All at the same time. Rushing me basically for no reason. I know that she is going to forget what I tell her etc. I oblige and tell her what I want and I mention *little* sour cream and lo And behold she puts a ton, completely ruining the meal because she didn't remember when she forced me to tell her everything I wanted from tbe story that I said *little* sour cream. I said please and thank you and I was not rude to her but she couldn't care less. This location sucks and im done giving them extra chances. Spend your money at any number of the non chain mexican joints in town...this place is a soulless franchise that can't keep employees longer than a month.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of the Chipotle Mexican Grill in New Braunfels?
The Chipotle Mexican Grill in New Braunfels is located at 156 State Highway 46 S, Suite A, New Braunfels, TX 78130, in New Braunfels Square across the street from Bill Miller's BBQ.
What are the opening hours of Chipotle Mexican Grill in New Braunfels?
Chipotle Mexican Grill in New Braunfels is open daily from 10:45 AM to 11:00 PM.
Does the New Braunfels Chipotle offer online ordering and delivery?
Yes, the New Braunfels Chipotle offers both in-store pickup and delivery services, and you can order online through their official website or app.
What type of food and menu options does Chipotle Mexican Grill in New Braunfels offer?
Chipotle offers a customizable menu of Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial preservatives.
Are there catering services available at this Chipotle location?
Yes, Chipotle Mexican Grill in New Braunfels offers catering services as part of their offerings.
Can I use gift cards and credit cards at the New Braunfels Chipotle?
Yes, gift cards and credit cards are accepted payment options at the Chipotle Mexican Grill in New Braunfels.
How can I contact Chipotle Mexican Grill in New Braunfels?
You can contact Chipotle Mexican Grill New Braunfels by phone at +1 830-629-6300 or via email at tx.1758.NewBraunfels@chipotle.com.
What nearby restaurants can I visit along with Chipotle in New Braunfels?
Nearby restaurants include Mama Fu's Asian House, L&L Hawaiian Barbecue, Einstein Bros. Bagels, Subway, Wendy's, and Bill Miller Bar-B-Q which is just across the street.
Are there nearby hotels where visitors can stay when visiting Chipotle in New Braunfels?
Yes, nearby hotels include Holiday Inn, Edelweiss Inn, and Microtel Inn & Suites by Wyndham New Braunfels, which provide convenient accommodation options.
What nearby places can I visit for services like mobile phone repair or auto detailing near Chipotle?
Near Chipotle, you can find uBreakiFix for mobile phone repair, AT&T and Cricket Wireless stores for mobile phones, and Uber Wash for auto detailing.