Chipotle New Braunfels is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers complained about small portion sizes, feeling that they were not receiving value for their money.
Customer Service
Many reviews highlighted poor customer service, with staff being described as rude, unhelpful, and inattentive.
Cleanliness
Several customers noted that the restaurant was often dirty, with messy tables and unsanitary conditions.
Food Quality
Feedback indicated inconsistent food quality, with some customers receiving bland or poorly prepared meals.
Management Issues
There were multiple mentions of ineffective management, with staff not being properly trained or held accountable for their behavior.
SJ
Selena Jimenez
Nov 16, 2025
1.0
Today I ordered guac and chips with a bowl. A dead slug was found in my guac … a complaint has already been filed but I DO NEED TO SHARE and WILL NOT be returning .
CE
Christie Ercums
Nov 9, 2025
2.0
The food is sub-par at this location. The guac has never been good and the chicken, steak and beans are always too spicy. They continuously mess up our pick up order so my family and I are done coming to this location. It’s a shame :/
TF
Thiara Ferreira
Nov 8, 2025
2.0
At first everything was going good, until one lady who finished my order clearly wasn’t listening to us, we had said guacamole twice and she added lettuce and then the guacamole on top of the lettuce, we didn’t want lettuce at all. And when I mentioned it she had an attitude and said “I always repeat and ask to make sure” and I responded “yes, we said guacamole and you reached to the lettuce added it when we clearly said guacamole twice” she was upset because she has to remake the food but maybe if she just listened attentively to the customers it wouldn’t happened, she was taking orders but focused elsewhere. The first guy who had started my order was also not listening to me he ask what rice I responded which one I wanted but he had turned away and when he turned back he asked again when I had already said what I wanted.
PC
Prasath CS
Nov 6, 2025
2.0
This isn’t necessarily a reflection of this particular store, but overall, Chipotle has been receiving increasingly negative reviews. Your stock performance reflects that downward trend. The current “Subway-style” service model doesn’t seem to be working anymore. Many employees behind the counter appear disengaged and tend to serve minimal portions, making it uncomfortable for customers to ask for what feels like a fair quantity for the price. Half a scoop of beans or just a few vegetable strips doesn’t justify the cost. While the model assumes customers will ask for more, many simply won’t and they likely won’t return either. Chipotle has become a victim of expectations that don’t align with its current pricing.
MM
Makaylaa
Oct 29, 2025
1.0
Do NOT go here. Literally the worst chipotle I’ve ever been to both service & quality wise. The portions are a joke and the woman helping me was seriously one of the most off putting people I’ve ever met. Not only was she just blatantly rude, she was screaming the entire time and literally threw my bowl at the young worker checking us out. It was so bad we all just stood there in shock. Again, don’t waste your time or energy going here.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of the Chipotle Mexican Grill in New Braunfels?
The Chipotle Mexican Grill in New Braunfels is located at 156 State Highway 46 S, Suite A, New Braunfels, TX 78130, in New Braunfels Square across the street from Bill Miller's BBQ.
What are the opening hours of Chipotle Mexican Grill in New Braunfels?
Chipotle Mexican Grill in New Braunfels is open daily from 10:45 AM to 11:00 PM.
Does the New Braunfels Chipotle offer online ordering and delivery?
Yes, the New Braunfels Chipotle offers both in-store pickup and delivery services, and you can order online through their official website or app.
What type of food and menu options does Chipotle Mexican Grill in New Braunfels offer?
Chipotle offers a customizable menu of Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial preservatives.
Are there catering services available at this Chipotle location?
Yes, Chipotle Mexican Grill in New Braunfels offers catering services as part of their offerings.
Can I use gift cards and credit cards at the New Braunfels Chipotle?
Yes, gift cards and credit cards are accepted payment options at the Chipotle Mexican Grill in New Braunfels.
How can I contact Chipotle Mexican Grill in New Braunfels?
You can contact Chipotle Mexican Grill New Braunfels by phone at +1 830-629-6300 or via email at tx.1758.NewBraunfels@chipotle.com.
What nearby restaurants can I visit along with Chipotle in New Braunfels?
Nearby restaurants include Mama Fu's Asian House, L&L Hawaiian Barbecue, Einstein Bros. Bagels, Subway, Wendy's, and Bill Miller Bar-B-Q which is just across the street.
Are there nearby hotels where visitors can stay when visiting Chipotle in New Braunfels?
Yes, nearby hotels include Holiday Inn, Edelweiss Inn, and Microtel Inn & Suites by Wyndham New Braunfels, which provide convenient accommodation options.
What nearby places can I visit for services like mobile phone repair or auto detailing near Chipotle?
Near Chipotle, you can find uBreakiFix for mobile phone repair, AT&T and Cricket Wireless stores for mobile phones, and Uber Wash for auto detailing.